Retail Manager – Kitchen & Catering Operations

Sociable Tech Pty Ltd; Brisbane; On-site; AUD 75,000 - 80,000; Full time

Benefits offered by this job

Competitive salary + superannuation

Full-time employment with established,

Collaborative management structure

Leadership development opportunities

Dynamic, team-focused environment

Job summary

Cogitare Limited Chargrill Charlie's is seeking a hands-on Retail Manager to oversee kitchen operations, prepared-food production, catering and retail food service management. You will lead a team, manage stock, ensure food quality and deliver exceptional customer service in a full-time role.

The position requires flexibility for varied shifts, including mornings, evenings, weekends and public holidays, with a competitive salary and superannuation.

Qualifications

• Diploma-level qualification or higher in Hospitality Management, Commercial Cookery, Business Management, Retail Management or closely related discipline.
• Minimum of one year of relevant experience in retail food service management or a supervisory or management role.

Responsibilities

• Oversee kitchen operations, food preparation and catering activities.
• Lead and develop kitchen and retail teams.
• Monitor stock levels, costs and inventory variances to improve profitability.
• Plan daily store operations and scheduling with the other Retail Manager.
• Maintain high standards of store presentation, product availability, food quality and customer service.
• Coordinate with suppliers to ensure availability of ingredients and catering supplies.
• Plan catering orders and production schedules to meet demand.
• Ensure food safety compliance and quality assurance across all sites.

Skills

Retail management

Kitchen operations

Food service

Leadership

Staff scheduling

Customer service

Education

Diploma or higher in Hospitality Management or related

Experience in retail food service management

Job description

Job Type: Permanent position | Full time position

Job Description

Cogitare Limited Chargrill Charlie's are seeking a hands-on Retail Manager with a strong background in commercial kitchen operations, food preparation, with particular focus on the growing catering and retail food service management. Working collaboratively with another Retail Manager, you will share responsibility for the effective management and day-to-day performance of the store, with a particular focus on overseeing kitchen operations, prepared-food production, catering activities, inventory management and operational efficiency. You will lead and support a team of kitchen and retail employees, ensuring consistent food quality, efficient production, effective stock control and exceptional customer service.

This is a full-time management position requiring a flexible approach to working hours, including a combination of morning and evening shifts, weekends and public holidays, in accordance with the store's operational requirements. Benefits

• Competitive salary of $75,000–$80,000 per annum plus superannuation.
• Full-time employment with an established and recognised Australian brand.
• A collaborative management structure with shared responsibility for store performance.
• Opportunities to develop your leadership and operational management skills.
• A dynamic, team-focused workplace where quality food and exceptional service matter Task & responsibilities Key Responsibilities Store Operations and Retail Management
• Plan, organise and coordinate daily store operations in collaboration with the other Retail Manager.
• Oversee the efficient operation of the kitchen, food preparation areas, catering activities and associated retail food service functions.
• Develop and implement operational procedures to improve productivity, service efficiency and overall store performance.
• Monitor store performance against established sales targets, operating budgets and key performance indicators.
• Maintain high standards of store presentation, product availability, food quality and customer service.
• Assist in managing customer enquiries, feedback and complaints, ensuring timely and professional resolution.

Kitchen and Catering Operations

• Manage and coordinate daily kitchen production schedules to meet retail customer demand and catering requirements.
• Oversee food preparation, cooking processes, portion control, product presentation and consistency in accordance with established brand standards.
• Plan and coordinate catering orders, including production requirements, staffing, preparation timelines and order fulfilment.
• Monitor kitchen workflow, production capacity and food preparation processes to minimise delays, waste and operational inefficiencies.
• Ensure kitchen equipment, food preparation facilities and production areas are maintained in a safe, hygienic and operational condition.
• Coordinate with kitchen staff and suppliers to ensure appropriate availability of ingredients, prepared products and catering supplies.

Inventory, Purchasing and Financial Control

• Manage stock levels, inventory systems and purchasing requirements across kitchen and retail operations.
• Coordinate ordering and procurement of ingredients, food products, packaging and other operational supplies.
• Monitor stock usage, wastage, food costs and inventory variances, implementing appropriate cost-control measures.
• Assist with the preparation, monitoring and management of store operating budgets.
• Review sales performance, purchasing costs and operational expenditure to identify opportunities for improved profitability.
• Ensure accurate stock records, stocktakes and inventory reporting.

Staff Leadership and Workforce Management

• Recruit, train, supervise and develop kitchen and retail team members.
• Coordinate staff rosters and allocate duties to ensure adequate coverage across food preparation, catering and customer service operations.
• Provide clear direction, coaching and performance feedback to maintain high levels of productivity and service.
• Monitor staffing requirements and labour costs in accordance with business needs and approved budgets.
• Foster a positive, supportive and accountable team environment.

Food Safety, Compliance and Quality Assurance

• Ensure compliance with applicable food safety legislation, workplace health and safety requirements and company procedures.
• Oversee food handling, storage, temperature control, cleaning and sanitation practices.
• Monitor food quality, consistency and presentation to ensure compliance with established product and brand standards.
• Implement and maintain appropriate operational records, food safety documentation and quality control procedures.

Qualification & experience

Chargrill Charlie's is looking for someone who combines strong retail management capabilities with practical experience in commercial kitchen and catering environments. Essential Qualifications and Experience

Essential Qualifications and Experience

• A Diploma-level qualification or higher in Hospitality Management, Commercial Cookery, Business Management, Retail Management or a closely related discipline.
• A minimum of one year of relevant experience in retail food service management, commercial kitchen operations, catering operations or a comparable supervisory or management role.