Retail Manager

Blooms The Chemist; Sydney; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Staff discounts

Employee benefits

Job summary

Blooms The Chemist Crows Nest is seeking an experienced Retail Manager to lead store operations, coach a frontline team, and drive sales performance. You will partner with the Pharmacist Manager to ensure exceptional customer service and strong store standards.

In this hands-on role, you will manage stock, roster staff, organise promotions, and build connections with the local community while maintaining a positive, high-energy work environment.

Qualifications

• Experience leading retail teams, preferably in pharmacy, health or FMCG.
• Proven ability to drive sales, KPI delivery and customer service excellence.
• Strong organising, communication and people-management skills.

Responsibilities

• Lead, coach, and inspire the retail team to deliver exceptional customer experiences.
• Drive sales growth and achieve key performance targets across retail categories.
• Oversee day-to-day store operations, ensuring smooth and efficient running of the business.
• Manage stock control, inventory levels, and merchandising standards.
• Implement promotional activities and seasonal campaigns in line with Blooms The Chemist programs.
• Recruit, train, and develop team members to maximise performance and engagement.
• Prepare and manage staff rosters while maintaining productivity and labour budgets.
• Monitor store presentation to ensure a clean, professional, and welcoming environment.
• Build strong relationships with customers and the local community.
• Support pharmacy services and collaborate closely with pharmacists to achieve business objectives.

Job description

Retail Manager – Blooms The Chemist Crows Nest

Location: Crows Nest, NSW
Position: Full-Time Retail Manager

About Blooms The Chemist

Blooms The Chemistis one of Australia's leading pharmacy groups, committed to improving the health and wellbeing of local communities through professional healthcare services, quality products, and exceptional customer care. With a strong focus on community pharmacy, our team takes pride in providing trusted advice and personalised service to every customer.

About the Role

An exciting opportunity has become available for an experienced and passionate Retail Manager to join our team at Blooms The Chemist Crows Nest.

Reporting directly to the Pharmacy Owner and working closely with the Pharmacist Manager, you will lead the retail operations of the store, driving sales performance, delivering outstanding customer service, and creating a positive and engaging workplace culture.

This role is ideal for a hands‑on retail leader who thrives in a fast‑paced environment and is passionate about developing teams and achieving results.

Key Responsibilities

• Lead, coach, and inspire the retail team to deliver exceptional customer experiences.
• Drive sales growth and achieve key performance targets across retail categories.
• Oversee day‑to‑day store operations, ensuring smooth and efficient running of the business.
• Manage stock control, inventory levels, and merchandising standards.
• Implement promotional activities and seasonal campaigns in line with Blooms The Chemist programs.
• Recruit, train, and develop team members to maximise performance and engagement.
• Prepare and manage staff rosters while maintaining productivity and labour budgets.
• Monitor store presentation to ensure a clean, professional, and welcoming environment.
• Build strong relationships with customers and the local community.
• Support pharmacy services and collaborate closely with pharmacists to achieve business objectives.

About You

• Previous experience in a retail management role, preferably within pharmacy, health, beauty, or FMCG retail.
• Proven leadership experience with the ability to motivate and develop high-performing teams.
• Strong commercial acumen and a track record of achieving sales and KPI targets.
• Excellent customer service and relationship-building skills.
• Outstanding communication and organisational abilities.
• Experience in stock management, merchandising, and inventory control.
• A proactive, positive, and hands‑on management style.
• Flexibility to work weekends as required.

Why Join Blooms The Chemist Crows Nest?

• Competitive salary package based on experience.
• Opportunity to work with one of Australia's most recognised pharmacy brands.
• Supportive and collaborative team culture.
• Ongoing training and professional development opportunities.
• Career progression within a growing pharmacy network.
• Staff discounts and employee benefits.
• The opportunity to make a meaningful difference in your local community.