Retail Manager

Chemist Warehouse; City of Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Staff discounts across brands

Free flu vaccinations

Confidential EAP support

Performance incentives & recognition

Job summary

Chemist Warehouse Mt Ommaney is opening a brand-new store and seeks an experienced Retail Manager to lead the foundation team. You will collaborate with the Managing Pharmacist to run daily operations, build a high-performing culture and deliver exceptional customer experiences in a fast-paced setting.

You will recruit, train and coach staff, manage rostering, and ensure safety, compliance and smooth store performance while driving commercial outcomes and team engagement.

Qualifications

• Experience in a high-volume retail environment, ideally pharmacy/health/beauty.
• Proven ability to lead a diverse team and deliver strong customer outcomes.
• Strong communication and people-management skills.

Responsibilities

• Lead the retail team on the shop floor, ensuring excellent customer service.
• Coordinate recruitment, onboarding, rostering and ongoing team development.
• Set clear expectations, provide feedback and address conduct issues promptly.
• Plan daily priorities with the Pharmacist and maintain store operations.
• Monitor stock presentation, promotions and stock discrepancies.
• Respond to customer queries with confidence and care, resolve issues.

Skills

Retail leadership

People development

Customer service

Scheduling

Recruitment & onboarding

Stock control

Communication

Operational decision making

Tools

POS system

Job description

Lead something new at Chemist Warehouse Mt Ommaney

We are opening a brand-new Chemist Warehouse x Ultra Beauty store at Mt Ommaney and are looking for an experienced, people-focused Retail Manager to lead our foundation team.

This is a rare opportunity to help shape a new store from day one - building the culture, developing a capable team and creating an exceptional experience for every customer. Working closely with the Managing Pharmacist, you will take ownership of the store’s day-to-day retail operations and bring energy, structure and hands‑on leadership to a large, fast‑paced environment.

Why this opportunity stands out

Lead the foundation team of a brand-new store and help establish its culture, standards and ways of working from the ground up.

Work in a large, modern Chemist Warehouse x Ultra Beauty store featuring a state‑of‑the‑art dispensary and an extensive beauty and fragrance offering.

Join an approachable, hands‑on leadership team that values initiative, collaboration and genuine customer care.

Access ongoing training, leadership development and supported career pathways across our growing pharmacy network.

Enjoy team member discounts, recognition programs, performance incentives, team celebrations and confidential EAP support.

Benefit from easy public transport access, free undercover staff parking and a convenient shopping‑centre location with more than 150 specialty stores.

About the role

As Retail Manager, you will work alongside the Managing Pharmacist to lead the retail team and ensure the store operates safely, efficiently and to a consistently high standard. You will be visible on the floor, supporting customers and team members while balancing people leadership, operational priorities and commercial outcomes.

A typical day may include:

Leading, motivating and supporting the retail team to deliver exceptional customer service.

Coordinating recruitment, onboarding, rostering, training and ongoing team development.

Setting clear expectations, providing regular feedback and addressing performance or conduct concerns fairly and promptly.

Working with the Managing Pharmacist to plan daily priorities and maintain smooth store operations.

Ensuring policies, procedures, safety requirements and operational standards are consistently followed.

Monitoring stock presentation, promotional activity, merchandising standards and stock discrepancies.

Responding to customer queries and resolving issues with confidence, care and sound judgement.

Recognising strong performance and building an inclusive culture where people feel supported, accountable and proud of their work.

About you

You are a confident and approachable retail leader who enjoys being hands‑on and developing people. You can bring structure to a busy environment, make sound decisions and maintain a positive team culture while delivering strong operational and customer outcomes.

Previous retail management or senior supervisory experience, ideally within pharmacy, health, beauty, grocery or another high‑volume retail environment.

Demonstrated experience leading, coaching and developing a diverse team.

Confidence managing performance, attendance, conduct and other day‑to‑day staffing matters.

Strong customer service skills and the ability to calmly resolve complex or sensitive situations.

Sound operational judgement, problem‑solving skills and attention to detail.

Experience coordinating recruitment, rostering, training and workplace safety activities.

Strong communication skills and the ability to build effective relationships with team members and key stakeholders.

Comfort using point‑of‑sale, rostering, inventory and other retail systems.

A dedicated work ethic and willingness to work alongside the team during busy periods.

Learning, development and recognition

We want our leaders to feel confident, supported and equipped to succeed. You will receive ongoing guidance and practical development, with opportunities to strengthen your leadership capability and build a long‑term career across our growing network.

We also celebrate great work through service recognition, performance incentives, store achievements, team celebrations and recognition of individual contributions.

What is in it for you?

A full‑time leadership opportunity in a brand‑new, high‑profile store.

The chance to build and shape a team culture from the beginning.

A friendly, inclusive and supportive working environment.

Ongoing training, leadership development and career progression opportunities.

Discounts across Chemist Warehouse, Ultra Beauty, Amcal, Discount Drug Stores and Chemist Warehouse Optometry stores.

Flexible rostering within the requirements of a full‑time retail leadership role.

Free flu vaccinations and access to confidential EAP and support services.

Recognition programs, performance incentives and regular team celebrations.

The work environment

Our stores are busy, energetic environments where no two days are the same. This is a hands‑on retail leadership role, and you will spend much of your shift working throughout the pharmacy and supporting the team on the floor. The role may involve standing for extended periods, repetitive movements and occasional lifting of heavier items, so please keep this in mind when applying.

What happens next?

The successful applicant will be required to meet National Criminal History Check requirements and hold appropriate working rights.

About us

Sigma Healthcare is powering pharmacy. We have the largest pharmacy network in Australia, with trusted brands including Chemist Warehouse, Amcal, Discount Drug Stores and Ultra Beauty. We are powered by our dedicated people and our leading Australian full‑line pharmacy wholesale and distribution business, delivering medicines to pharmacies across Australia. With Chemist Warehouse now operating in multiple countries, we continue to grow our reach and impact.

Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .