Assistant Retail Manager

Direct Chemist Outlet; Ballarat; On-site; AUD 60,000 - 80,000; Full time

Job summary

Direct Chemist Outlet is seeking a Pharmacy Assistant with leadership potential to join Australia’s expanding pharmacy network. You will oversee team performance, uphold store standards, and drive customer service excellence across busy retail environments.

The role focuses on managing promotions, staff recruitment, training and development, stock control, and a strong customer-first approach. A background in retail pharmacy is essential for success in this position.

Qualifications

• Proven leadership and management experience.
• Current retail pharmacy experience is essential.
• Strong merchandising capabilities.
• Exceptional customer service and communication skills.
• Proficiency in literacy and numeracy.
• Computer literacy; experience with POS Works POS system preferred
• Dedicated work ethic and team-oriented mindset.
• Strong business acumen and attention to detail.

Responsibilities

• Ensure workplace OHS standards are maintained.
• Uphold Direct Chemist Outlet policies and procedures.
• Coordinate catalogue and in-store promotions.
• Assist with staff recruitment, training, retention and development.
• Provide excellent customer service assisting with enquiries.
• Maintain optimal stock control, ordering and minimal gaps.
• Ensure high-level presentation of the store and service areas.
• Continuously enhance team performance and provide team member feedback.

Skills

Leadership

Retail pharmacy

Merchandising

Customer service

Literacy

Numeracy

POS Systems

Teamwork

Business acumen

Job description

Are you a motivated leader with a passion for team management and customer service? If you’re a Pharmacy Assistant ready to take the next step in your career, we want to hear from you!

Why Join Us?

At Direct Chemist Outlet, we’re not just Australia’s fastest-growing pharmacy group (with over 150 stores across QLD, NSW, SA & VIC) — we’re a team that values passion, people, and progress.

We offer a supportive, inclusive work environment with opportunities for career advancement.

Key Responsibilities:

• Ensure workplace Occupational Health and Safety (OHS) standards are maintained.
• Uphold Direct Chemist Outlet policies and procedures.
• Coordinate catalogue and in-store promotions.
• Assist with staff recruitment, training, retention and development.
• Provide excellent customer service assisting with enquiries.
• Maintain optimal stock control, ordering and minimal Gaps.
• Ensure high-level presentation of the store and service areas.
• Continuously enhance team performance and provide team member feedback.

Skills and Experience:

• Proven leadership and management experience.
• Current retail pharmacy experience is essential.
• Strong merchandising capabilities.
• Exceptional customer service and communication skills.
• Proficiency in literacy and numeracy.
• Computer literacy; experience with POS Works POS system preferred
• Dedicated work ethic and team-oriented mindset.
• Strong business acumen and attention to detail.

Applicants may be required to undergo a police check; individuals with criminal records are considered based on merit.