Retail Manager - Chemist Warehouse Maroochydore

Chemist Warehouse; Maroochydore; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Staff discounts

Ongoing training & development

Supportive team environment

Job summary

Chemist Warehouse Maroochydore is seeking a motivated Retail Manager to lead a busy CBD pharmacy store. You will oversee day-to-day operations, deliver excellent customer service, and drive sales while maintaining stock control.

Join Australia's largest retail pharmacy group and benefit from ongoing training, staff discounts, and a supportive team. The role emphasizes leadership, scheduling, and ensuring compliance with health and safety standards.

Qualifications

• Experience leading a busy retail pharmacy team.
• Strong customer service and de-escalation skills.
• Proven ability to manage stock, promotions and displays.
• Willingness to learn and grow with the business.

Responsibilities

• Manage day-to-day retail operations and store profitability.
• Ensure high standards of customer service.
• Oversee stock levels, intake, rotation and expiry checks.
• Interview, hire and induct new staff; train on promotions.
• Ensure safety, compliance, and store security procedures.

Skills

Customer service

Leadership

Staff training

Stock management

Sales targets

Education

Associate Degree or higher in a relevant discipline or 3+ years retail experience

Job description

Retail Manager - Chemist Warehouse Maroochydore

Friendly and Supportive team environment

Attractive staff discounts across all our brands and stores

Ongoing Training and Professional Development

Are you passionate about providing complete patient care and delivering exceptional customer service? Are you excited about being a part of Australia’s Largest Retail Pharmacy Group with thousands of employees across hundreds of stores nationwide? Well, look no further! This is the start of that amazing career you have been waiting for!

This is an exciting opportunity for a highly motivated, aspiring and customer focused Retail Manager to join our ever growing and well-loved family business. In this fast paced, multifaceted role, you are required to perform tasks to the standards expected to deliver the highest level of customer service in a busy CBD pharmacy environment.

Your principal duties and tasks will be to:

Manage the day-to-day retail operations of the store to ensure it runs smoothly and efficiently whilst optimising profits.

Ensure the delivery of customer service is of a high standard at all times to assure customer satisfaction.

Ensure customer enquiries are handled in a courteous, timely and accurate manner which can include advising them on product use.

Manage levels of stock and purchases (non-dispensary) and maintain records for store related expenses, including stock rotation and monitoring of product expiry dates.

Promote the store’s products and services including ensuring that pricing and display of products in store are compliant and kept up to date as per Buyer/Campaign instructions.

Build and maintain customer rapport and loyalty in a diverse, high-traffic CBD setting.

Address customer complaints about goods and services in a professional and timely manner and escalati... as, and when, required.

Interview, hire and induct new employees, and ensure employees are well-informed on current sales and promotions.

Ensure front of pharmacy staff receive training in safe work practices and enforce these as necessary.

Foster a spirit of teamwork and unity among employees and promote a positive working environment.

Ensure front of pharmacy staff receive training in the store security procedures, comply with them and enforce these as and if necessary

Ensure compliance with health and safety legislation and the business’ safety policies, directives, practices and procedures.

All other duties related to the position of Retail Manager

Skills and Qualifications of Candidate

Associate Degree, Advanced Diploma, Diploma or higher in a relevant discipline, or at least three years of relevant experience in fast-paced customer service and retail environments.

At least 2 years of direct experience in a high-volume retail pharmacy is required. More experience is advantageous.

Demonstrated experience in high-volume, fast-paced operations, including responsibility for day-to-day running of a store or department, inventory control, stock-taking and shift scheduling.

Experience working within a pharmacy or similar customer-facing retail environment, supporting over-the-counter sales, stock management and store presentation.

Proven ability in leading and supervising staff, including mentoring, on-the-job training and maintaining service standards.

Strong customer service focus with well-developed skills in complaint handling, de-escalation and building rapport with a diverse customer base.

Proven ability in working towards sales targets and KPIs in a high-volume setting.

Strong organisational, time management, decision-making and problem-solving skills.

Excellent written and verbal communication skills and the ability to work effectively within a team.

Positive, motivated and proactive approach with a willingness to learn and grow with the business.

Additional language skills and experience working with diverse communities will be highly regarded.