Retail Learning & Development Lead - ANZ

Assembly Talent; Melbourne; Hybrid; AUD 85,000 - 125,000; Full time

Job summary

Assembly Talent is seeking a Learning and Development leader to own onboarding, coaching and capability programs across ANZ retail stores. Reporting to the Head of Retail, you will partner with Regional Managers, Store Leaders and senior HR and Operations to shape the learning function.

This newly scoped role offers room to design and implement programs across multiple stores, with a hands-on, collaborative approach and a focus on driving retail performance and employee capability.

Qualifications

• Practical experience designing, facilitating and evaluating learning programs in retail or multi site environments.
• Ability to translate business needs into clear learning solutions.
• Strong written communication and ability to adapt content for different audiences.
• Hands-on approach and genuine interest in what happens on the retail floor.
• Comfortable with Microsoft Teams, Word, PowerPoint, Excel and SharePoint.
• Experience with learning or communication platforms is a bonus.

Responsibilities

• Leading onboarding programs for new retail team members and store leaders across ANZ.
• Designing blended learning content including facilitator guides, e-learning, job aids and coaching tools.
• Facilitating training through classroom, virtual, self-paced and on-floor coaching formats.
• Partnering with District Managers and Store Leaders to close capability gaps.
• Managing training systems, calendars, completion data and reporting across the region.
• Connecting learning to retail outcomes such as conversion, UPT, ATV and store readiness.
• Supporting compliance, policy and safety training across Australia and New Zealand.
• Building strong relationships across Retail Operations, HR, Merchandising and global learning partners.
• Reviewing feedback and data to keep programs relevant, simple and scalable.

Skills

Learning design

Facilitation

Stakeholder mgmt

Communication

Microsoft Teams

Learning platforms

Job description

Assembly Talent is seeking a Learning and Development leader to own onboarding, coaching and capability programs across ANZ retail stores. Reporting to the Head of Retail, you will partner with Regional Managers, Store Leaders and senior HR and Operations to shape the learning function.

This newly scoped role offers room to design and implement programs across multiple stores, with a hands-on, collaborative approach and a focus on driving retail performance and employee capability.