Retail Education & Training Partner

Assembly Talent; Melbourne; Hybrid; AUD 85,000 - 125,000; Full time

Job summary

Assembly Talent is seeking a Learning and Development leader to own onboarding, coaching and capability programs across ANZ retail stores. Reporting to the Head of Retail, you will partner with Regional Managers, Store Leaders and senior HR and Operations to shape the learning function.

This newly scoped role offers room to design and implement programs across multiple stores, with a hands-on, collaborative approach and a focus on driving retail performance and employee capability.

Qualifications

• Practical experience designing, facilitating and evaluating learning programs in retail or multi site environments.
• Ability to translate business needs into clear learning solutions.
• Strong written communication and ability to adapt content for different audiences.
• Hands-on approach and genuine interest in what happens on the retail floor.
• Comfortable with Microsoft Teams, Word, PowerPoint, Excel and SharePoint.
• Experience with learning or communication platforms is a bonus.

Responsibilities

• Leading onboarding programs for new retail team members and store leaders across ANZ.
• Designing blended learning content including facilitator guides, e-learning, job aids and coaching tools.
• Facilitating training through classroom, virtual, self-paced and on-floor coaching formats.
• Partnering with District Managers and Store Leaders to close capability gaps.
• Managing training systems, calendars, completion data and reporting across the region.
• Connecting learning to retail outcomes such as conversion, UPT, ATV and store readiness.
• Supporting compliance, policy and safety training across Australia and New Zealand.
• Building strong relationships across Retail Operations, HR, Merchandising and global learning partners.
• Reviewing feedback and data to keep programs relevant, simple and scalable.

Skills

Learning design

Facilitation

Stakeholder mgmt

Communication

Microsoft Teams

Learning platforms

Job description

This is a chance to lead learning and development for one of Australia and New Zealand’s mostrecognisedretail teams. Reporting to theHead ofRetail, you will own onboarding, coaching and capability programs acrossallstores. You will partner closely withRegionalManagers, Store Leaders and senior HR and Operations leaders, giving you direct exposure to the people shaping retail strategy. This is a newly scoped role with room to build the function your way.

Good Company

You will join an established globalfashionbrand with a long history in Australia and New Zealand. The culture is practical,collaborativeand proud of its retail heritage, with teams who care about getting the basics right on the shop floor. You will work across bothall retailenvironments, each with its own rhythm and customer base. This is a business that values consistency and confidence in its people, and you will help build both.

What You’ll Own

Leading onboarding programs for new retail team members and store leaders across ANZ

Designing blended learning content including facilitator guides, e-learning, jobaidsand coaching tools

Facilitating training through classroom, virtual, self-paced and on-floor coaching formats

Partnering with District Managers and Store Leaders to close capability gaps

Managing training systems, calendars, completiondataand reporting across the region

Connecting learning to retail outcomes such as conversion, UPT, ATV and store readiness

Supporting compliance, policy and safety training across Australia and New Zealand

Building strong relationships across Retail Operations, HR,Merchandisingand global learning partners

Reviewing feedback and data to keep programs relevant,simpleand scalable

Who Thrives Here

Practical experience designing,facilitatingand evaluating learning programs in retail ormulti siteenvironments

Confidence working with multiple stakeholders and translating business needs into clear learning solutions

Strong written communication and comfort adapting content for different audiences

Ahands onapproach and genuine interest in what happens on the retail floor

Comfortable with Microsoft Teams, Word, PowerPoint,Exceland SharePoint

Experience with learning or communication platforms is a bonus, not a requirement

If you have been curious about roles such as Retail Trainer, Learning Consultant or Capability Manager, we would love to hear from you

Assembly Talent acknowledges the Wurundjeri peoples of the Kulin Nation, the traditional custodians of the land on which we work. We pay our respects to Elders past, present, and emerging.