Retail Department Leader - Customer Experience & Growth

Myer; Wagga Wagga; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Career development opportunities

Succession planning

Team member discounts

Volunteer leave and lifestyle leave

Service Recognition and awards

Job summary

Myer Wagga is seeking a Department Manager (Customer Service Manager) to lead daily department operations with a focus on customer satisfaction and financial performance. You will coach and develop a high-performing team, drive service excellence, and contribute to the store's commercial success within the Myer leadership framework.

You will work with fellow leaders to ensure operational excellence, workforce planning, and a customer-first culture, with clear pathways for progression and career

Qualifications

• Experience leading retail teams and managing KPIs.
• Hands-on, customer-focused leadership style.
• Strong commercial sense and retail operations knowledge.
• Ability to coach and develop staff.

Responsibilities

• Lead and manage daily department operations to drive customer satisfaction and financial performance
• Inspire and develop your team through effective coaching, feedback, and recognition
• Foster a high-performance, customer-first culture by role modelling service excellence
• Maximise team productivity through smart workforce planning and task delegation
• Spend quality time on the floor to lead by example and gain valuable customer insights
• Empower and mentor your team to become the next generation of Myer leaders.

Skills

People leadership

Customer service

KPI management

Retail operations

Time management

Coaching & mentoring

Job description

Myer Wagga is seeking a Department Manager (Customer Service Manager) to lead daily department operations with a focus on customer satisfaction and financial performance. You will coach and develop a high-performing team, drive service excellence, and contribute to the store's commercial success within the Myer leadership framework.

You will work with fellow leaders to ensure operational excellence, workforce planning, and a customer-first culture, with clear pathways for progression and career