Retail Manager

Myer; Wagga Wagga; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Career development opportunities

Succession planning

Team member discounts

Volunteer leave and lifestyle leave

Service Recognition and awards

Job summary

Myer Wagga is seeking a Department Manager (Customer Service Manager) to lead daily department operations with a focus on customer satisfaction and financial performance. You will coach and develop a high-performing team, drive service excellence, and contribute to the store's commercial success within the Myer leadership framework.

You will work with fellow leaders to ensure operational excellence, workforce planning, and a customer-first culture, with clear pathways for progression and career

Qualifications

• Experience leading retail teams and managing KPIs.
• Hands-on, customer-focused leadership style.
• Strong commercial sense and retail operations knowledge.
• Ability to coach and develop staff.

Responsibilities

• Lead and manage daily department operations to drive customer satisfaction and financial performance
• Inspire and develop your team through effective coaching, feedback, and recognition
• Foster a high-performance, customer-first culture by role modelling service excellence
• Maximise team productivity through smart workforce planning and task delegation
• Spend quality time on the floor to lead by example and gain valuable customer insights
• Empower and mentor your team to become the next generation of Myer leaders.

Skills

People leadership

Customer service

KPI management

Retail operations

Time management

Coaching & mentoring

Job description

As a Department Manager (Customer Service Manager) at Myer Wagga, you will play a key role in driving customer service excellence across multiple departments. Leading from the front, you will inspire and develop high-performing teams to deliver exceptional customer experiences while achieving strong commercial results.

You will champion the Myer strategy, oversee day-to-day operations, and provide ongoing coaching, mentoring, and leadership to empower your team to succeed. As a valued member of the store leadership team, you will collaborate closely with fellow leaders to ensure operational excellence and a consistent customer-first culture.

This is a pivotal leadership opportunity offering strong career development, succession planning, and clear pathways for progression within one of Australia's leading retailers.

About The Role:

• Lead and manage daily department operations to drive customer satisfaction and financial performance
• Inspire and develop your team through effective coaching, feedback, and recognition
• Foster a high-performance, customer-first culture by role modelling service excellence
• Maximise team productivity through smart workforce planning and task delegation
• Spend quality time on the floor to lead by example and gain valuable customer insights
• Empower and mentor your team to become the next generation of Myer leaders.

About You:

• Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
• Strong people leadership skills with a 'hands-on', collaborative approach
• Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
• Customer focused with superior customer service skills
• Strong commercial acumen and understanding of retail operations
• Excellent time management and prioritisation skills

Benefits to you:

• Be part of a supportive and dynamic leadership team
• Access to career development and succession planning opportunities
• Exciting Team Member discounts and exclusive offers
• Access to volunteer, parental and lifestyle leave
• Service Recognition, Inspirational People Awards, and more!

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).