Customer Service Manager

MYER; Wagga Wagga; On-site; AUD 70,000 - 105,000; Full time

Benefits offered by this job

Team member discounts

Career development

Leave options

Recognition awards

Job summary

Myer Wagga is seeking a Customer Service Manager to lead multiple departments and drive service excellence. You’ll coach teams, champion the Myer strategy, and manage daily operations with a hands-on approach.

Reporting to the Assistant Store Manager, you will focus on workforce planning, KPI achievement, and delivering outstanding customer experiences while modelling a customer-first culture on the shop floor.

Qualifications

• Experience leading customer-focused teams in retail.
• Proven ability to drive KPIs and performance.
• Strong interpersonal and coaching skills.
• Hands-on leader on the shop floor.
• Strategic yet practical in workforce planning.

Responsibilities

• Lead and manage daily department operations to drive customer satisfaction and financial performance.
• Inspire and develop your team through coaching, feedback, and recognition.
• Foster a high-performance, customer-first culture by role modelling service excellence.
• Maximise team productivity through smart workforce planning and task delegation.
• Spend quality time on the floor to lead by example and gain valuable customer insights.
• Empower and mentor your team to become the next generation of Myer leaders.

Skills

People leadership

Customer service

Retail operations

KPI management

Time management

Job description

As a Customer Service Manager at Myer Wagga you’ll be the driving force behind our customer service excellence — leading teams across multiple departments to deliver outstanding service and achieve strong results. You’ll champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team.

Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.

About The Role:

• Lead and manage daily department operations to drive customer satisfaction and financial performance
• Inspire and develop your team through effective coaching, feedback, and recognition
• Foster a high-performance, customer-first culture by role modelling service excellence
• Maximise team productivity through smart workforce planning and task delegation
• Spend quality time on the floor to lead by example and gain valuable customer insights
• Empower and mentor your team to become the next generation of Myer leaders.
  

About You:

• Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
• Strong people leadership skills with a 'hands-on', collaborative approach
• Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
• Customer focused with superior customer service skills
• Strong commercial acumen and understanding of retail operations
• Excellent time management and prioritisation skills
  

Benefits to you:

• Be part of a supportive and dynamic leadership team
• Access to career development and succession planning opportunities
• Exciting Team Member discounts and exclusive offers
• Access to volunteer, parental and lifestyle leave
• Service Recognition, Inspirational People Awards, and more!
  

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade (e.g. Black Friday and Christmas-New Years).