Customer Service Manager

Myer; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Team discounts

Career development

Volunteer leave

Staff events

Job summary

Myer Cairns is seeking an experienced Customer Service Manager to lead daily department operations and deliver exceptional customer experiences. You’ll coach multiple teams, drive KPI performance, and model service excellence across the store.

The role offers a 12 month contract with potential for ongoing opportunities as the business grows. You’ll work closely with leadership to foster a customer-first culture and drive sales through strong people leadership.

Qualifications

• Previous retail leadership experience is required (Retail Manager/Area Manager or similar).
• Demonstrated ability to drive customer-focused results and coach teams effectively.
• Strong time management and prioritisation in a fast-paced store environment.

Responsibilities

• Lead daily department operations to drive customer satisfaction and financial performance.
• Inspire and develop your team through coaching, feedback, and recognition.
• Foster a high-performance, customer-first culture by role modelling service excellence.
• Maximise team productivity through workforce planning and delegation.
• Spend quality time on the floor to lead by example and gain customer insights.
• Empower and mentor your team to become future Myer leaders.

Skills

People leadership

Customer service

KPI management

Retail operations

Job description

As a Customer Service Manager at Myer Cairns you’ll lead the delivery of exceptional customer experiences while driving team performance across multiple departments. You'll champion the Myer strategy, oversee daily operations, and inspire your team through coaching, development and strong leadership.

12 month contract opportunity with potential for ongoing career opportunities within Myer, supported by our commitment to growth and development.

About The Role:

• Lead and manage daily department operations to drive customer satisfaction and financial performance
• Inspire and develop your team through effective coaching, feedback, and recognition
• Foster a high-performance, customer-first culture by role modelling service excellence
• Maximise team productivity through smart workforce planning and task delegation
• Spend quality time on the floor to lead by example and gain valuable customer insights
• Empower and mentor your team to become the next generation of Myer leaders.

About You:

• Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
• Strong people leadership skills with a 'hands-on', collaborative approach
• Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
• Customer focused with superior customer service skills
• Strong commercial acumen and understanding of retail operations
• Excellent time management and prioritisation skills

Benefits to you:

• Be part of a supportive and dynamic leadership team
• Access to career development and succession planning opportunities
• Exciting Team Member discounts and exclusive offers
• Access to volunteer, parental and lifestyle leave
• Service Recognition, Inspirational People Awards, and more!

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including alternate weekends and extended trade (e.g. Black Friday and Christmas-New Years).