Retail Customer Service Manager - Lead & Elevate Team

Myer- Customer Service Manager; Cairns Regional; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Team discounts and exclusive offers

Career development and succession-plan

Volunteer and lifestyle leave

Job summary

Myer Cairns is seeking a Customer Service Manager to lead daily department operations, delivering exceptional customer experiences while driving team performance across multiple departments.

You will champion Myer strategy, oversee daily operations, and inspire your team through coaching, development and strong leadership. This 12 month contract role offers growth opportunities within Myer.

Qualifications

• Experience as a Retail Manager, Area Manager or similar in a retail/department store environment.
• Demonstrated ability to lead and coach a team to meet KPIs and drive performance.
• Strong customer service focus with a commercial mindset and retail operations understanding.
• Excellent time management and prioritisation skills.

Responsibilities

• Lead and manage daily department operations to drive customer satisfaction and financial performance.
• Inspire and develop your team through coaching, feedback, and recognition.
• Foster a high-performance, customer-first culture through service excellence and role modelling.

Skills

Retail management

People leadership

Performance management

Customer-focused

Commercial acumen

Time management

Job description

Myer Cairns is seeking a Customer Service Manager to lead daily department operations, delivering exceptional customer experiences while driving team performance across multiple departments.

You will champion Myer strategy, oversee daily operations, and inspire your team through coaching, development and strong leadership. This 12 month contract role offers growth opportunities within Myer.