Retail Centre Coordinator — Customer Experience & Ops

Jones Lang LaSalle Incorporated; Toowoomba Regional; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discounts

Maternity leave (18 wks)

Health insurance discounts

Social club

Employee assistance program

EV car lease

Volunteer leave

Career opportunities

Job summary

Jones Lang LaSalle Incorporated in Toowoomba City, QLD, is seeking a Retail Coordinator to support the day-to-day operations of a retail centre. You will handle reception inquiries, maintain centre databases, coordinate contractor compliance, and assist with banking, PO processes, and accounts payable/receivable under the Administration Manager's guidance.

Ideally you have experience in high-volume administration or customer service within a retail or commercial property environment, strong

Qualifications

• Demonstrated experience in a high-volume administration, coordination, or customer service role within a retail shopping centre or commercial property environment.
• Strong interpersonal skills to manage customers, retailers, and contractors professionally and constructively.
• Proven experience with financial administration tasks, including handling banking, purchase orders, and AP/AR support.
• Excellent digital literacy and data processing skills, with high attention to detail for databases and compliance systems like Proclaim.
• Solid understanding of work health and safety (WHS/OH&S) principles, risk audits, and contractor compliance management practices.
• Outstanding organizational and multi-tasking abilities to effectively assist multiple department managers with general administrative support.
• Active First Aid certification, or willingness to undergo training, and experience maintaining first aid supplies.

Responsibilities

• Serve as the primary point of contact at the centre reception, delivering high-quality customer service to customers, retailers, and contractors.
• Maintain accurate centre databases, coordinate contractor compliance, and conduct store manager inductions.
• Manage daily rental payments banking, raise purchase orders, and support accounts payable/receivable with Administration Manager.
• Assist Centre Manager, Operations Manager and Marketing Manager with minutes, risk audits and promotional events.
• Coordinate tenancy compliance by conducting weekly audits and managing public liability documentation.
• Administer operational systems including car park management, security bookings, and CCTV data releases.
• Oversee on-site health, safety, and security logistics, updating Proclaim and managing first aid supplies.
• Support daily office logistics: lost property, mail handling, filing, and stationery orders.

Skills

Administrative coordination

Customer service

Financial administration

Data entry / database management

WH&S compliance

First Aid

Multitasking

Promotional event support

Tools

Proclaim

Job description

Jones Lang LaSalle Incorporated in Toowoomba City, QLD, is seeking a Retail Coordinator to support the day-to-day operations of a retail centre. You will handle reception inquiries, maintain centre databases, coordinate contractor compliance, and assist with banking, PO processes, and accounts payable/receivable under the Administration Manager's guidance.

Ideally you have experience in high-volume administration or customer service within a retail or commercial property environment, strong