Retail Coordinator

Jones Lang LaSalle Incorporated; Toowoomba Regional; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee discounts

Maternity leave (18 wks)

Health insurance discounts

Social club

Employee assistance program

EV car lease

Volunteer leave

Career opportunities

Job summary

Jones Lang LaSalle Incorporated in Toowoomba City, QLD, is seeking a Retail Coordinator to support the day-to-day operations of a retail centre. You will handle reception inquiries, maintain centre databases, coordinate contractor compliance, and assist with banking, PO processes, and accounts payable/receivable under the Administration Manager's guidance.

Ideally you have experience in high-volume administration or customer service within a retail or commercial property environment, strong

Qualifications

• Demonstrated experience in a high-volume administration, coordination, or customer service role within a retail shopping centre or commercial property environment.
• Strong interpersonal skills to manage customers, retailers, and contractors professionally and constructively.
• Proven experience with financial administration tasks, including handling banking, purchase orders, and AP/AR support.
• Excellent digital literacy and data processing skills, with high attention to detail for databases and compliance systems like Proclaim.
• Solid understanding of work health and safety (WHS/OH&S) principles, risk audits, and contractor compliance management practices.
• Outstanding organizational and multi-tasking abilities to effectively assist multiple department managers with general administrative support.
• Active First Aid certification, or willingness to undergo training, and experience maintaining first aid supplies.

Responsibilities

• Serve as the primary point of contact at the centre reception, delivering high-quality customer service to customers, retailers, and contractors.
• Maintain accurate centre databases, coordinate contractor compliance, and conduct store manager inductions.
• Manage daily rental payments banking, raise purchase orders, and support accounts payable/receivable with Administration Manager.
• Assist Centre Manager, Operations Manager and Marketing Manager with minutes, risk audits and promotional events.
• Coordinate tenancy compliance by conducting weekly audits and managing public liability documentation.
• Administer operational systems including car park management, security bookings, and CCTV data releases.
• Oversee on-site health, safety, and security logistics, updating Proclaim and managing first aid supplies.
• Support daily office logistics: lost property, mail handling, filing, and stationery orders.

Skills

Administrative coordination

Customer service

Financial administration

Data entry / database management

WH&S compliance

First Aid

Multitasking

Promotional event support

Tools

Proclaim

Job description

## Retail CoordinatorApply: On-site: Toowoomba City, QLD: Full time: Posted Today: REQ539024**JLL empowers you to shape a brighter way**.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.**Shaping the future of real estate for a better world** At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. **What this opportunity involves:**As a Retail Coordinator at JLL, you will play a pivotal role in ensuring the smooth, efficient, and welcoming operation of our retail property. This multi-faceted position acts as the central hub of communication and administrative support for our retailers, contractors, and visitors, ensuring accurate information flow and maintaining essential centre databases. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. By supporting the broader management team, including the Centre, Operations, Marketing, and Administration Managers, you will help foster an environment of operational excellence. What sets JLL apart is our culture of collaboration, locally and across the globe, and in this role, your daily dedication to customer service, financial processes, and compliance management will directly contribute to our shared success. We believe the most effective teams are built when everyone is empowered to thrive, and we embrace more innovative ways of working to prioritize opportunities to strengthen and advance your career.**An overview of the role:*** Serve as the primary point of contact for the centre, delivering high-quality customer service at the reception desk and managing inquiries from customers, retailers, and contractors.* Maintain accurate centre databases, coordinate contractor compliance management, and conduct comprehensive store manager inductions.* Manage daily banking of rental payments, raise purchase orders, and drive key accounts payable and receivable functions in coordination with the Administration Manager.* Assist the Centre Manager, Operations Manager, and Marketing Manager with general administrative tasks, including preparing accurate minutes for weekly meetings and executing centre risk audits or promotional events.* Coordinate tenancy compliance by conducting weekly audits, communicating requirements clearly to tenants, and managing public liability documentation.* Administer key operational systems, including car park management, security bookings, and processing CCTV downloads alongside relevant data release forms.* Oversee on-site health, safety, and security logistics, including updating the Proclaim database, maintaining the Go Kit and first aid supplies, and assisting with dangerous goods audits.* Support daily office logistics by managing lost property, handling incoming and outgoing mail, filing documents systematically, and ordering office stationery. **Sounds like you? This is what we are looking for:*** Demonstrated experience in a high-volume administration, coordination, or customer service role, ideally within a retail shopping centre or commercial property environment.* Strong interpersonal skills with a proven capability to manage challenging situations professionally and constructively with customers, retailers, and contractors.* Proven experience with financial administrative tasks, including handling banking, managing purchase orders, and supporting accounts payable and receivable.* Excellent digital literacy and data processing skills, with high attention to detail when maintaining databases and compliance systems like Proclaim.* Solid understanding of work health and safety (WHS/OH&S) principles, risk audits, and contractor compliance management practices.* Outstanding organizational and multi-tasking abilities to effectively assist multiple department managers with general administrative support.* Active First Aid certification, or a strong willingness to undergo training, and experience maintaining first aid supplies.* Capability to support marketing and operations teams with promotional event execution, community activations, or operational logistics.**Benefits:** * Great employee discounts off fitness, wellbeing & other renowned brands* 18 weeks paid maternity leave* Private Health Insurance Discounts* Active Social Club* Employee assistant program* Novated Lease for EV cars* Paid time off for volunteer work* Career Opportunities with Australia's #1 Commercial Real Estate firm* Premium offices**What you can expect from us:** You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. Interested candidates, please apply following the link below quoting job reference number **REQ539024****Location:**On-site –Toowoomba City, QLD