SHOPPING CENTRE MANAGER & OPERATIONS COORDINATOR

Pinnacle Sales and Management; Gold Coast City; On-site; AUD 70,000 - 110,000; Full time

Job summary

Pinnacle Sales and Management – Benowa QLD is seeking a hands-on Shopping Centre Manager & Operations Coordinator to lead tenancy relations, leases, and centre operations, working closely with the Senior Property Manager and Directors. You will take ownership of processes, coordinate with retailers and contractors, maintain records, and ensure centres are well presented, compliant and efficiently run.

This practical role requires proactive problem solving, confident communication with retailers

Qualifications

• 3–5+ years in commercial or shopping centre management.
• Experience with tenants and contractors in retail properties.
• QLD real estate licence/registration or ability to obtain one.

Responsibilities

• Maintain lease and property records; monitor key dates and rent reviews.
• Prepare lease/tenant documentation and notices; coordinate documentation.
• Monitor tenant compliance; manage bank guarantees, deposits, and insurance.
• Serve as first point of contact for tenant inquiries; build retailer relationships.
• Coordinate day-to-day operations: cleaning, security, maintenance, and contractors.
• Obtain quotes, issue work orders, and verify completed works.
• Maintain contractor records, licenses, insurances, and compliance docs.
• Assist with centre inspections, rectification works, and presentation issues.
• Assist with monthly reports, annual budgets, arrears, invoices, and records.

Skills

Organisational skills

Administrative skills

Attention to detail

Commercial judgement

Prioritisation

Communication with retailers/contract

Contractor coordination

Property management systems

Job description

SHOPPING CENTRE MANAGER & OPERATIONS COORDINATOR

Pinnacle Sales and Management – Benowa QLD

This is a hands-on Retail Property Manager role for someone who enjoys commercial property, working with tenants and contractors, solving problems and taking ownership of getting things done. The successful candidate will work closely with the Senior Property Manager and Directors and will play a key role in ensuring the centres are well managed, well presented, compliant and operating efficiently. This is not a purely administrative role. The role requires someone who can take ownership of processes, communicate confidently with retailers and contractors, identify issues before they become problems and progressively take responsibility for their own portfolio of property management functions.

Key responsibilities

• Maintain accurate and up-to-date lease and property records, monitor lease commencement dates, expiries, options, rent reviews and other critical dates
• Prepare and coordinate routine lease and tenant documentation, including rent review notices and tenant notices
• Monitor tenant compliance with lease obligations and maintain records of bank guarantees, security deposits and insurance certificates
• Act as a professional first point of contact for routine tenant enquiries and develop positive working relationships with retailers and centre stakeholders
• Respond promptly to tenant requests and ensure matters are followed through to completion
• Coordinate day-to-day operational requirements of the centres including cleaning, security, waste management, landscaping, pest control, general maintenance, essential services, repairs and contractor attendance
• Obtain and coordinate quotations, arrange contractor attendance, issue and monitor work orders, and check that works have been completed satisfactorily
• Maintain contractor records and documentation, monitor contractor performance and ensure contractors provide appropriate licences, insurances and compliance documentation
• Assist with regular centre inspections, record maintenance and presentation issues, coordinate rectification works and maintain compliance records
• Assist with preparation of monthly property management reports, annual budgets, monitor tenant arrears, process invoices and maintain accurate financial and operational records

About you

• 3–5+ years' experience in commercial property, retail property or shopping centre management
• Experience dealing with commercial tenants and contractors
• Strong organisational and administrative skills
• Strong attention to detail
• Good commercial judgement
• Ability to prioritise competing demands
• Confidence dealing with retailers, contractors and consultants
• Strong computer and property management system skills
• A Queensland real estate licence/registration appropriate to the role will be required, or the successful candidate must be eligible to obtain one

About us

We are a boutique property management team managing a portfolio of three established Queensland neighbourhood/subregional shopping centres. The portfolio comprises approximately 30,000 sqm of retail space and 120 tenancies, including two Coles-anchored centres and a further neighbourhood shopping centre. This is a hands-on, entrepreneurial property business where your contribution will be visible and valued.