Retail Assistant Manager: Lead & Elevate Customer Experience

Adair's External Company; Gold Coast City; Sur place; AUD 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Team member discounts

Paid Parental Leave

Adairs Academy access

Incentive and bonus programs

Employee Assistance Program (EAP)

Recognition for performance

Time in Lieu

Résumé du poste

Adairs is seeking an Assistant Manager to work closely with the Store Manager to drive the ultimate customer experience and elevate store performance. You will lead by example, inspire the team, and help coach and train staff to meet targets and deliver exceptional service.

You will contribute to workforce planning, roster optimization, and ongoing analysis of reports to uncover opportunities to improve the customer journey and store results.

Qualifications

• Must be passionate about creating the ultimate customer experience.
• Proven leadership with success in achieving KPIs and targets.
• Experience creating an engaged and motivated team culture.
• Strong coaching, training and people development skills.
• Positive, solution-focused attitude and team player mindset.

Responsabilités

• Lead by example to delight customers and showcase home styling.
• Drive store performance and operational excellence with the Store Manager.
• Coach, develop and train the wider team to improve skills and confidence.
• Support workforce planning and rostering within budget constraints.
• Analyse reports and identify opportunities to enhance the customer experience.

Connaissances

Customer experience

Leadership

KPI targets

Coaching & training

Teamwork

Description du poste

Adairs is seeking an Assistant Manager to work closely with the Store Manager to drive the ultimate customer experience and elevate store performance. You will lead by example, inspire the team, and help coach and train staff to meet targets and deliver exceptional service.

You will contribute to workforce planning, roster optimization, and ongoing analysis of reports to uncover opportunities to improve the customer journey and store results.