Retail Assistant Manager: Lead, Coach & Delight Customers

Adairs Retail Group; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team member discounts

Paid Parental Leave

Adairs Academy access

Incentive and bonus programs

Employee Assistance Program

Recognition for exceptional team and 2

Time in Lieu

Job summary

Adairs Retail Group in Queensland is seeking an Assistant Manager to lead a high-performing retail team and elevate the in-store customer experience. You will work closely with the Store Manager to drive sales, coach colleagues, and ensure our standards of service remain exceptional.

Join a supportive team with strong development opportunities, team discounts, and access to Adairs Academy, with a focus on roster planning, KPI achievement, and delivering WOW moments for every customer.

Qualifications

• Experience leading a retail team in a fast-paced environment.
• Commitment to exceptional customer service and KPI delivery.
• Ability to coach, train and develop staff.

Responsibilities

• Support the Store Manager to drive customer experience and store performance.
• Lead by example to inspire teams and achieve targets.
• Assist in workforce planning and rosters within budget.
• Analyse reports to identify opportunities to improve customer experience.

Skills

Leadership

Customer service

Coaching & training

Team collaboration

Job description

Adairs Retail Group in Queensland is seeking an Assistant Manager to lead a high-performing retail team and elevate the in-store customer experience. You will work closely with the Store Manager to drive sales, coach colleagues, and ensure our standards of service remain exceptional.

Join a supportive team with strong development opportunities, team discounts, and access to Adairs Academy, with a focus on roster planning, KPI achievement, and delivering WOW moments for every customer.