Retail Assistant

Cairns Hardware; Cairns Regional; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Birthday day off with pay

Employee assistance program

Uniform provided

Retailer discounts platform access

Team member discounts

Growing together

Job summary

Dahlsens Family Group of Companies in Cairns is seeking a friendly Retail Assistant to join our Scott St team. You’ll be the first point of contact for customers, offering product advice and great service at the hardware counter.

Based in Cairns, this full‑time role supports trade and retail customers with the right products and service daily. Prior hardware or building industry experience helps; forklift licence is essential.

Qualifications

• Provides warm, professional service to customers and ensures a positive shopping experience.
• Maintains safety and cleanliness while handling stock to minimise damage and wastage.
• Keeps up to date with product training and brand information for knowledgeable advice.
• Ensures orders are prepared accurately and on time to meet customer needs.
• Monitors stock levels to support supply and demand.
• Forklift LF licence is essential for operation.

Responsibilities

• Provide warm, professional service to customers across hardware counter.
• Handle stock to minimise damage and wastage and keep shelves tidy.
• Maintain store safety and cleanliness in line with WHS guidelines.
• Participate in product training with market-leading brands.
• Ensure orders are prepared on time and in full for customers.
• Monitor stock levels to meet demand and avoid gaps.

Skills

Customer service

Reliability

Team player

Willingness to learn

Physical fitness

Attention to detail

Site safety awareness

Forklift Licence (LF)

Job description

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole‑of‑house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT US

Dahlsens Family Group of Companies is a proud, long‑standing partner to Australia’s builders, from local trades and serious renovators to large‑scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole‑of‑house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

Are you someone who genuinely cares about helping customers and takes pride in providing great service? We’re got multiple full‑time opportunities and are looking for a friendly, reliable Retail Assistant to join our busy Scott St team. This role is front and centre of our business supporting our trade and retail customers with the right products, advice and service every day. Based on the hardware counter, you’ll be the first point of contact for many of our customers. You’ll listen, ask the right questions, and make it easy for customers to get what they need whether they’re builders, tradies or DIYers.

RESPONSIBILITIES WILL INCLUDE

Prior experience with hardware, or within the building industry is advantageous. The role is well suited to someone with confidence, who enjoys working with people.

• Providing warm, professional and helpful service to all customers
• Handling of all stock is done in a manner to minimise damage and wastage
• Maintain store in a clean and safe manner adhering to workplace health and safety guidelines
• Undertake regular product training with market leading brands
• Ensure orders are prepared on time and in full to meet customer requirements
• Monitor stock levels to ensure supply and demand needs are met

QUALIFICATIONS AND SKILLS

• Has a genuine care for customers and a positive, can‑do attitude
• Enjoys working with people and building strong relationships
• Is reliable, punctual
• Is willing to learn products, systems and processes
• Physically fit with the ability to safely lift loads and manually handle goods
• Exceptional attention to detail coupled with high level of accuracy
• High awareness of site safety and duty of care for your team, staff and site visitors
• Forklift Licence (LF) Essential

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.

PLEASE NOTE

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, this may include aPre‑employment Medical Assessment&National Police&Right to Work checks.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.