Branch Manager

Dahlsens Building Centres Pty; Myrtleford; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Birthday leave

EAP for you & family

Uniform provided

Employee discounts platform

Team member discounts

Great team culture

Job summary

Dahlsens Family Group of Companies in Myrtleford is seeking a Branch Manager to lead and coach a team of around 20, across 7-day trading, reporting to the Regional Manager. You will drive day-to-day operations, staff rostering, visual merchandising, inventory control and the store’s financial outcomes.

This hands-on role requires strong business acumen, a high EQ, and a passion for delivering great service to local builders, tradies and DIY customers.

Qualifications

• 5+ years' industry experience managing a retail business of similar scale (preferred).
• Experience in DIY, hardware, retail or supermarket merchandise segments (preferred).
• Basic skills in Microsoft Office and ability to learn point-of-sale systems (preferred).
• Excellent negotiation, influencing and commercially astute decision making.
• Strong, positive relationship building abilities with internal and external customers.
• Excellent written and oral communication skills with a high level of attention to detail and accuracy.
• Demonstrated ability to resolve issues in a positive manner through negotiation and consultation.
• A true team leader who can build culture, structure, motivate and influence.
• High awareness of site safety and duty of care for your team, customers, and site visitors.
• A hands-on leader with a can-do attitude who thrives in a fast-paced retail environment.

Responsibilities

• Leading, coaching and developing a high performing team of approx. 20 team members, and 7-day trading
• Creating and implementing processes and strategies to improve the overall customer experience
• Managing rostering across the retail centre to ensure adequate coverage and 7-day trading standards
• Delivering financial outcomes, input to the budgeting process, and driving sales, profit, and expense targets
• Overseeing store ranging, visual merchandising, promotions, and stock availability so the store presents at its best every day
• Managing branch operations, administration, and reporting requirements
• Recruiting, onboarding, and developing new team members when required
• Collaborating with Category Managers to ensure the right product mix and quantities meet local customer demand
• Holding regular branch meetings to share updates and address concerns collectively
• Providing personalised coaching and development plans for direct reports
• Safeguarding company assets and upholding compliance with all policies and procedures
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

Skills

Retail leadership

DIY & hardware

MS Office / POS

Negotiation

Relationship building

Communication skills

Team leadership

Safety awareness

Job description

Dahlsens Family Group of Companies is a proud, long-standing partner to Australia’s builders, from local trades and serious renovators to large-scale residential and commercial projects. As an Australian family owned and run business, we are committed to supporting the industry and the communities we serve.

We offer a true whole-of-house solution, supporting the build from the ground up - from wall frames and trusses through to doors, hardware, windows, roofing, kitchens, bathrooms, and lifestyle cabinetry. We are here to make building simpler, smarter, and more reliable.

With a legacy dating back to 1877, we continue to evolve, helping builders get the job done right and this is just the beginning.

ABOUT THE ROLE

• Full-time permanent opportunity + attractive salary package + super + working with an awesome team
• Free uniform and safety boots reimbursement provided up to $120.00
• Be part of a 145 year old organisation that puts its people first and has their best interests at heart
  

As the Branch Manager of our Dahlsens Mitre 10 Myrtleford retail store, you will lead and manage a team of around 20 experienced team members who are all passionate about providing great service to our local builders, tradies, and DIY customers. Reporting to the Regional Manager, you will be responsible for the day-to-day management and coaching of staff, recruitment when required, leading visual merchandising standards, inventory management, and delivering the financial outcomes of the store across 7-day trading.

You will need strong business acumen, be familiar with a profit and loss statement, and understand the key levers to impact financial results. Most importantly you will bring a high EQ - to understand the team, balance the need to be consultative, and performance-develop or manage to achieve business goals and objectives.

This is a hands-on role for someone who leads from the front, gets stuck in with the team on the shop floor, and takes real pride in running a great store every day.

RESPONSIBILITIES WILL INCLUDE

• Leading, coaching and developing a high performing team of approx. 20 team members, and 7-day trading
• Creating and implementing processes and strategies to improve the overall customer experience
• Managing rostering across the retail centre to ensure adequate coverage and 7-day trading standards
• Delivering financial outcomes, input to the budgeting process, and driving sales, profit, and expense targets
• Overseeing store ranging, visual merchandising, promotions, and stock availability so the store presents at its best every day
• Managing branch operations, administration, and reporting requirements
• Recruiting, onboarding, and developing new team members when required
• Collaborating with Category Managers to ensure the right product mix and quantities meet local customer demand
• Holding regular branch meetings to share updates and address concerns collectively
• Providing personalised coaching and development plans for direct reports
• Safeguarding company assets and upholding compliance with all policies and procedures
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles – See, Say, Listen, Stop – and looking out for the safety of yourself, your team, our customers and the community

QUALIFICATIONS AND SKILLS

• 5+ years' industry experience managing a retail business of similar scale (preferred)
• Experience in DIY, hardware, retail or supermarket merchandise segments (preferred)
• Basic skills in Microsoft Office and ability to learn point-of-sale systems (preferred)
• Excellent negotiation, influencing and commercially astute decision making
• Strong, positive relationship building abilities with internal and external customers
• Excellent written and oral communication skills with a high level of attention to detail and accuracy
• Demonstrated ability to resolve issues in a positive manner through negotiation and consultation
• A true team leader who can build culture, structure, motivate and influence
• High awareness of site safety and duty of care for your team, customers, and site visitors
• A hands-on leader with a can-do attitude who thrives in a fast-paced retail environment

RECRUITMENT AGENCIES

We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.

PERKS

• Take a day off on your Birthday & still get paid for it (subject to eligibility).
• Free Employee Assistance Program (EAP) for you and your family members.
• Uniform provided so you can look the part when customer facing.
• Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more!
• Team member discounts may be available (T&C may apply).
• Be part of something strong, we really are growing together.
• Your contribution is valued and celebrated; the company culture lives this.
• Work with a great bunch of friendly people who want to see you succeed.

The successful applicant will be subject to a comprehensive reference and background checking prior to employment, this may include aPre-employment Medical Assessment&National Police&Right to Work checks.

We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.

Only applicants with the Right to Work in Australia will be considered for this position.