Restoration Operations Lead – Insurance Claims

Complete Water Damage Services; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Job summary

Complete Water Damage Services is a South Australian specialist in water damage restoration and mould remediation for residential, commercial and government clients. The Insurance Claims Coordinator will act as the operational hub, coordinating restoration projects from initial contact to completion, working with clients, insurers, project managers and technicians.

This hands-on role requires strong scheduling, clear communication, and proactive problem solving to keep jobs on track and deliver

Qualifications

• Experience in insurance restoration is highly regarded, but not essential.
• Strong organisational skills and ability to manage multiple priorities.
• Professional communication with clients, insurers and stakeholders.

Responsibilities

• Coordinate new restoration jobs from first notification through to completion.
• Schedule and allocate work to Project Managers and Restoration Technicians.
• Manage technician workloads, job priorities and daily schedules.
• Monitor progress to meet milestones and deadlines.
• Maintain regular communication with clients, insurers, contractors and internal stakeholders.
• Support field staff with scheduling adjustments and resource coordination.
• Ensure all job documentation, reports and communication are up to date.
• Respond to incoming calls and emails.
• Identify bottlenecks and resolve issues before they affect delivery.
• Support process improvement initiatives.
• Assist with operational reporting and workflow management.
• Support continuous improvement across systems and customer experience.

Skills

Insurance restoration

Scheduling

Communication

Problem solving

Tools

CRM software

Scheduling software

Job description

Complete Water Damage Services is a South Australian specialist in water damage restoration and mould remediation for residential, commercial and government clients. The Insurance Claims Coordinator will act as the operational hub, coordinating restoration projects from initial contact to completion, working with clients, insurers, project managers and technicians.

This hands-on role requires strong scheduling, clear communication, and proactive problem solving to keep jobs on track and deliver