Insurance Claims Coordinator (Restoration)

Complete Water Damage Services; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Job summary

Complete Water Damage Services is a South Australian specialist in water damage restoration and mould remediation for residential, commercial and government clients. The Insurance Claims Coordinator will act as the operational hub, coordinating restoration projects from initial contact to completion, working with clients, insurers, project managers and technicians.

This hands-on role requires strong scheduling, clear communication, and proactive problem solving to keep jobs on track and deliver

Qualifications

• Experience in insurance restoration is highly regarded, but not essential.
• Strong organisational skills and ability to manage multiple priorities.
• Professional communication with clients, insurers and stakeholders.

Responsibilities

• Coordinate new restoration jobs from first notification through to completion.
• Schedule and allocate work to Project Managers and Restoration Technicians.
• Manage technician workloads, job priorities and daily schedules.
• Monitor progress to meet milestones and deadlines.
• Maintain regular communication with clients, insurers, contractors and internal stakeholders.
• Support field staff with scheduling adjustments and resource coordination.
• Ensure all job documentation, reports and communication are up to date.
• Respond to incoming calls and emails.
• Identify bottlenecks and resolve issues before they affect delivery.
• Support process improvement initiatives.
• Assist with operational reporting and workflow management.
• Support continuous improvement across systems and customer experience.

Skills

Insurance restoration

Scheduling

Communication

Problem solving

Tools

CRM software

Scheduling software

Job description

Insurance Claims Coordinator (Restoration)

Become the Operational Hub of a Growing Restoration Business

At Complete Water Damage Services, we specialise in water damage restoration and mould remediation for residential, commercial and government clients across South Australia.

When a property is affected by flooding, storm damage, burst pipes or mould contamination, our clients are often dealing with significant disruption, stress and uncertainty. Our role is to restore not only their property, but also their peace of mind.

We're looking for an exceptional Insurance Claims Coordinator to become a key part of our growing team.

This is a hands-on operational role responsible for coordinating restoration projects from first contact through to completion. You'll work closely with clients, insurers, project managers, technicians and our administration team to ensure jobs remain on track, communication is clear and every client receives an outstanding experience.

This isn't a traditional administration role. You'll be the operational hub of the business, helping coordinate people, resources, schedules and workflows across multiple restoration projects every day.

About the Role

As our Claims Coordinator, you'll play a critical role in keeping restoration projects moving efficiently while ensuring clients, insurers and internal stakeholders remain informed throughout the process.

Your responsibilities will include:

• Coordinating new restoration jobs from first notification through to completion.
• Scheduling and allocating work to Project Managers and Restoration Technicians.
• Managing technician workloads, job priorities and daily schedules.
• Monitoring job progress to ensure key milestones and deadlines are achieved.
• Maintaining regular communication with clients, insurers, contractors and internal stakeholders.
• Supporting field staff with scheduling adjustments, operational assistance and resource coordination.
• Ensuring all job documentation, reports and communication are accurate and up to date.
• Responding to incoming phone calls and email enquiries.
• Identifying bottlenecks and proactively resolving issues before they impact project delivery.
• Assisting with operational reporting, workflow management and process improvement initiatives.
• Supporting continuous improvement across systems, procedures and customer experience.

About You

We're looking for someone who thrives in a fast-paced environment and genuinely enjoys bringing order to complexity.

You'll likely be someone who:

Takes ownership and follows tasks through to completion.

Is highly organised and can confidently manage multiple priorities simultaneously.

Learns quickly and adapts easily to new systems and processes.

Communicates professionally and confidently with a wide range of stakeholders.

Remains calm, focused and solutions-oriented under pressure.

Enjoys solving problems and finding more efficient ways of working.

Builds strong relationships with clients, tradespeople and colleagues alike.

Gets satisfaction from keeping people, schedules and projects moving.

If you're the type of person who notices problems before they become issues and instinctively takes action, you'll thrive in this role.

Experience We're Looking For

Experience in insurance restoration is highly regarded, however it isn't essential.

We'd love to hear from candidates with experience in:

• Insurance restoration or insurance claim coordination.
• Building, construction or property services.
• Service operations or field service coordination.
• Scheduling and dispatching technicians or tradespeople.
• Project coordination.
• Facilities management.
• Maintenance coordination.
• Logistics or workforce scheduling.
• Job management systems, CRM platforms or scheduling software.

If you've successfully coordinated people, projects or field operations in another industry and are looking for your next challenge, we encourage you to apply.

Why Join Complete Water Damage Services?

Join one of South Australia's leading specialist restoration businesses.

Work alongside a supportive, experienced and high-performing team.

Play a key role in making a real difference for clients during challenging circumstances.

Be part of a company that values initiative, accountability and continuous improvement.

Access genuine career progression opportunities as the business continues to grow.

Help shape and improve systems, processes and operational performance.

Competitive salary package based on experience.

The Opportunity

This role would suit someone currently working as a:

• Insurance Repair Coordinator
• Insurance Claims Manager (Property)
• Maintenance Coordinator
• Restoration Administrator
• Scheduler or Dispatcher
• Restoration Technician looking to move off the tools