Restoration Claims Coordinator — Admin, Scheduling & Support

Restoration Response Australia; Brisbane; On-site; AUD 48,000 - 64,000; Full time

Job summary

Restoration Response Australia, based in Slacks Creek, is seeking an Administration/Claims Assistant to support our Restoration Technicians and Supervisors. The role involves handling emails, phone calls, scheduling, and gathering claim information.

You will manage calendars, create job entries, triage safety requests, ensure KPI compliance, and coordinate trades and vendors as needed. A calm, adaptable mindset and strong MS Office skills are essential.

Qualifications

• Proficiency with Microsoft Office applications (Outlook, Excel, Word).
• Ability to thrive under pressure and manage multiple tasks.
• Excellent phone communication skills and customer service focus.
• Flexible and adaptable with a willingness to learn.

Responsibilities

• Email and call management
• Scheduling and calendar management
• Create job entries and gather required claim information
• Triage make safe requests
• Ensure compliance with client KPIs
• Allocate trades and vendors for works as needed
• Quote minor works as skills increase
• Collate Technician reports and submit to clients on time

Skills

MS Office

Outlook

Excel

Phone communication

Multitasking

Tools

Outlook

Excel

Word

Job description

Restoration Response Australia, based in Slacks Creek, is seeking an Administration/Claims Assistant to support our Restoration Technicians and Supervisors. The role involves handling emails, phone calls, scheduling, and gathering claim information.

You will manage calendars, create job entries, triage safety requests, ensure KPI compliance, and coordinate trades and vendors as needed. A calm, adaptable mindset and strong MS Office skills are essential.