Insurance Building Supervisor — Water Damage Claims Lead

Statewide Building & Restorations Group; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Fully maintained company vehicle

Laptop and mobile phone provided

Job summary

Statewide Building & Restorations Group in Sydney is seeking an experienced Insurance Building Supervisor to manage end-to-end water damage and Escape of Liquid (EOL) insurance claims. You will act as the primary contact for clients, insurers, and subcontractors, overseeing claims from approval to repair with focus on timely, cost-effective outcomes.

You will oversee complex EOL claims, assess scopes of work, coordinate restoration, and ensure compliance with insurer requirements while driving

Qualifications

• Strong understanding of Escape of Liquid claims management and restoration processes.
• Experience managing insurer relationships and service delivery performance.
• Solid knowledge of NCC, BCA, Australian Standards and WHS.

Responsibilities

• Deliver end-to-end EOL claims with timely assessment, scoping, mitigation and repair outcomes.
• Monitor delivery against KPIs, SLAs and insurer requirements.
• Provide technical guidance on claims, damage assessments, scope development and repair methodologies.
• Build relationships with insurance partners, policyholders, contractors and internal stakeholders.
• Drive QA through auditing claims, documentation and project delivery standards.
• Manage escalations and deliver timely, professional resolutions.
• Monitor costs, variations, and budget adherence for claims.

Skills

Escape of Liquid claims management

Insurer relationships

Building construction knowledge

NCC/BCA/WHS knowledge

Stakeholder management

Analytical/problem-solving

Budgeting/cost awareness

Communication/negotiation

White Card

Organised/structured delivery

Education

Trade qualification / building qualification

Job description

Statewide Building & Restorations Group in Sydney is seeking an experienced Insurance Building Supervisor to manage end-to-end water damage and Escape of Liquid (EOL) insurance claims. You will act as the primary contact for clients, insurers, and subcontractors, overseeing claims from approval to repair with focus on timely, cost-effective outcomes.

You will oversee complex EOL claims, assess scopes of work, coordinate restoration, and ensure compliance with insurer requirements while driving