Restoration Claims Administrator

Restoration Response Australia; Brisbane; On-site; AUD 48,000 - 64,000; Full time

Job summary

Restoration Response Australia, based in Slacks Creek, is seeking an Administration/Claims Assistant to support our Restoration Technicians and Supervisors. The role involves handling emails, phone calls, scheduling, and gathering claim information.

You will manage calendars, create job entries, triage safety requests, ensure KPI compliance, and coordinate trades and vendors as needed. A calm, adaptable mindset and strong MS Office skills are essential.

Qualifications

• Proficiency with Microsoft Office applications (Outlook, Excel, Word).
• Ability to thrive under pressure and manage multiple tasks.
• Excellent phone communication skills and customer service focus.
• Flexible and adaptable with a willingness to learn.

Responsibilities

• Email and call management
• Scheduling and calendar management
• Create job entries and gather required claim information
• Triage make safe requests
• Ensure compliance with client KPIs
• Allocate trades and vendors for works as needed
• Quote minor works as skills increase
• Collate Technician reports and submit to clients on time

Skills

MS Office

Outlook

Excel

Phone communication

Multitasking

Tools

Outlook

Excel

Word

Job description

Australian Response Group, comprising of Building Response Australia, Restoration Response Australia, and Roofing Response Australia, is based in Slacks Creek and specialises in comprehensive insurance repairs for residential and commercial properties. We also oversee a variety of high-end and large-scale commercial projects.

We offer a complete, end-to-end service to several of Australia’s leading insurance companies, handling property damage repairs from start to finish.

About the role:

Restoration Response Australia is currently offering an Administration/Claims Assistant to join our team. This role involves providing administrative support to our Restoration Technicians and Supervisors.

To succeed in this role, you must be flexible, adaptable, and versatile, with a strong focus on prioritising customer needs in a fast-paced environment.

Responsibilities:

• Email and call management
• Scheduling and calendar management
• Create job entries and gather required claim information.
• Triage make safe requests
• Ensuring compliance with client KPIs
• Allocating trades and vendors for works as needed
• Quote minor works as your skills increase
• Collate Technician reports and submit to our clients in a timely manner

Qualifications and Skills:

• Proficiency in Microsoft applications (Outlook, Excel, Word).
• Ability to thrive under pressure.
• Excellent phone communication skills.
• Enthusiasm for learning and career growth.Flexible and adaptable in handling tasks.
• Ability to multitask effectively.
• Quickly adapt to changing priorities.
• Experience in the construction industry is a plus.
• Prior experience in the insurance sector is preferred.

This position is based from our office located centrally in Slacks Creek with onsite parking provided, and a company uniform will be supplied.

We are a team that encourages and supports the needs of the multiple businesses and at times, your role may extend through to other areas of the businesses as needed to provide assistance where required.

Salary will be commensurate of experience.