Administration & Claims Support

Steamatic; Melbourne; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Above Award rates

RDO program EPA

Supportive team environment

Family-owned business culture

Training and development

Job summary

Steamatic is seeking an adaptable administrator to support claims, scheduling, and general office tasks for its Melbourne team. You will interact with clients, technicians and the admin group to keep projects moving smoothly.

The role requires confident IT use, strong communication, organisation, and a proactive approach to multitasking in a busy restoration environment.

Qualifications

• Proficient with computer/IT systems and Microsoft Office 365.
• Strong interpersonal and phone communication skills.
• Well organized with ability to multitask.
• Capable of working with urgency and delivering results.
• Good attention to detail.
• Positive, reliable and supportive team member.
• Willing to learn new systems and processes.
• Experience with insurance or restoration is advantageous.
• Above Award rates apply.
• RDO program EPA.

Responsibilities

• Assisting with insurance claims and job administration.
• Coordinate and schedule field technicians.
• Communicate with clients, customers and technicians.
• Manage emails, job updates and data entry.
• Assist other admin team during busy periods.
• General administration and problem solving.

Skills

IT skills

Interpersonal skills

Organisation

Multitasking

Attention to detail

Reliability

Team player

Learning systems

MS Office 365

Customer service

Tools

Microsoft Office 365

Job description

This is a varied and demanding role – not just reception and not just claims administration. You will see different parts of our business: claims, scheduling, internal and external customer communication and general administration, while supporting the wider admin and operations teams.

Key responsibilities

• Assisting with insurance claims and job administration
• Helping coordinate and schedule our field technicians
• Communicating with clients, customers and technicians
• Managing emails, job updates and data entry
• Assisting other members of the admin team during busy periods
• General administration and problem solving as various issues arise

About you

• Confidence and excellent computer / IT skills
• Strong interpersonal / phone communication skills
• Organised and able to multitask
• Someone who works with a sense of urgency and gets things done
• Sound attention to detail
• Positive, reliable and willing to help others in the team as the need arises
• Comfortable learning new systems and processes
• Good working knowledge of Microsoft Office 365
• Experience in insurance or restoration is not essential but would be advantageous
• Above Award rates
• RDO program EPA
• Support and training from an experienced team
• Working in a family business that is stable and growing
• Genuine opportunity to learn different roles and progress within the company

About us

Steamatic provides restoration services following water, fire, mould and other property damage. We work with insurers, builders, businesses and homeowners across Melbourne and regional Victoria. We have a strong team culture and are looking for someone who wants to become a valuable all-round member of our administration team.