Restoration Case Manager - Lead Jobs From Start To Finish

Abril Building Solutions Pty; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Abril Restorations is seeking a proactive Case Manager to oversee restoration projects from scheduling through to completion in Sydney. You will coordinate field crews, liaise with customers and clients, and ensure projects meet quality and safety standards.

This hands-on leadership role rewards strong problem-solving, clear communication, and the ability to keep multiple jobs moving forward. Experience with Simpro is highly regarded and you will join a supportive team focused on service

Qualifications

• Experience in coordination, scheduling, restoration, construction, insurance repairs or field operations.
• Strong organisation and time management skills to handle multiple jobs.
• Excellent communication with customers, clients and field teams.

Responsibilities

• Manage restoration jobs from scheduling to completion meeting timelines and client requirements.
• Coordinate daily field crew schedules, site requirements and client confirmations.
• Monitor progress, attendance times, materials and equipment in Simpro.
• Provide updates to customers, field crews and stakeholders; resolve issues.
• Lead and support field staff through feedback and performance checks.
• Ensure safety, procedures, site standards and reporting requirements are met.
• Identify opportunities to improve processes, technology, training, and field performance.

Skills

Coordination

Organisational skills

Communication

Leadership

Problem-solving

Customer service

Time management

Team coordination

Tools

Simpro

Job description

Abril Restorations is seeking a proactive Case Manager to oversee restoration projects from scheduling through to completion in Sydney. You will coordinate field crews, liaise with customers and clients, and ensure projects meet quality and safety standards.

This hands-on leadership role rewards strong problem-solving, clear communication, and the ability to keep multiple jobs moving forward. Experience with Simpro is highly regarded and you will join a supportive team focused on service