Restaurant Supervisor

the Glen Hotel; Brisbane; On-site; AUD 55,000 - 75,000; Full time

Job summary

The Glen Hotel in Eight Mile Plains, Brisbane, is seeking an experienced restaurant supervisor to lead service at Lily Restaurant. This hands-on role focuses on delivering guest experiences, training staff, and maintaining smooth floor operations during busy shifts.

You will supervise floor service, assist with rosters and opening/closing procedures, monitor stock, ensure food safety and WHS compliance, and resolve guest queries with professionalism.

Qualifications

• Previous supervisory experience in a fast-paced restaurant, bar, or hospitality venue.
• Current RSA certification (RMLV highly regarded).
• Availability across weekends and evenings/late nights.
• Strong leadership and communication skills with the ability to train and inspire a team.
• Organised, calm under pressure, with strong attention to detail.

Responsibilities

• Lead and supervise floor service during shifts at Lily Restaurant.
• Train, coach and mentor waitstaff to deliver exceptional guest experiences.
• Support rostering, opening and closing procedures for the restaurant.
• Monitor stock levels and support inventory control processes.
• Ensure compliance with food safety, hygiene and WHS standards.
• Handle guest interactions, resolving queries and complaints promptly and professionally.

Skills

Leadership

Staff training

Guest service

Communication

F&B knowledge

Job description

The Glen Hotel is looking for an experienced restaurant supervisor to join our award-winning venue in Eight Mile Plains. We're an all-encompassing destination featuring our Deck Bar, Charles Baker Coffee & Donut Shop, Lily Restaurant, Gaming Room, 4.5-star accommodation as well as 5 diverse event spaces and a drive-thru bottle shop.

The Glen is an independent venue, owned by the same family for over 65 years. We are an essential part of our local community, and our team has a genuine passion for hospitality - creating a place where customers feel welcome and comfortable, with a focus on delivering exceptional service alongside our strong food and beverage offerings.

About The Role

Are you a natural leader who thrives on a busy floor? We're on the hunt for a restaurant supervisor to help run the show and to lead service at Lily Restaurant. This role is hands-on and hugely important to keeping service running smoothly while our team deliver exceptional guest experiences. With plans to expand the venue in the next two years, this is your opportunity to be part of something special in a dynamic, award-winning environment.

Restaurant Supervisor, you'll:

Lead and supervise floor service during shifts at Lily Restaurant

Train, coach and mentor waitstaff to deliver exceptional guest experiences

Support rostering, opening and closing procedures for the restaurant

Monitor stock levels and support inventory control processes

Ensure compliance with food safety, hygiene and WHS standards

Handle guest interactions, resolving queries and complaints promptly and professionally

Previous supervisory experience in a fast-paced restaurant, bar or hospitality venue

Current RSA certification (RMLV highly regarded)

Strong food service and beverage knowledge - cocktails, wine, spirits and trends

Excellent leadership and communication skills, with the ability to train and inspire a team

Organised, calm under pressure, with strong attention to detail

Availability across weekends and evenings/late nights

A genuine passion and enthusiasm for the hospitality industry