Guest Experience Manager – Hands-On, High-Volume Venue

The Glen Hotel Pty Ltd; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Glen Hotel Pty Ltd in Brisbane is seeking an experienced Duty Manager to lead a large, multifaceted venue known for its diverse facilities and award-winning service. You will work hands-on to stay connected with guest experiences across the Deck Bar, Lily Restaurant, Donut Shop, Gaming Room and event spaces.

The role requires a background in high-volume venues, strong communication and delegation skills, and a genuine passion for hospitality.

Qualifications

• Background in large multifaceted venues with strong communication and team leadership.
• Hands-on management style to stay connected with the customer experience.
• Gaming experience is highly desired and beneficial for the role.
• Excellent communication, innovative thinking and genuine passion for hospitality.

Responsibilities

• Manage a busy, multi-area venue ensuring seamless service delivery.
• Delegate tasks effectively and maintain control of daily operations.
• Engage with regular customers and lead a cohesive team to maintain standards.

Job description

The Glen Hotel Pty Ltd in Brisbane is seeking an experienced Duty Manager to lead a large, multifaceted venue known for its diverse facilities and award-winning service. You will work hands-on to stay connected with guest experiences across the Deck Bar, Lily Restaurant, Donut Shop, Gaming Room and event spaces.

The role requires a background in high-volume venues, strong communication and delegation skills, and a genuine passion for hospitality.