Duty Manager

The Glen Hotel; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

The Glen Hotel in Eight Mile Plains, Brisbane, is seeking an experienced Duty Manager to oversee our award-winning venue with Deck Bar, Lily Restaurant, Donut Shop and multiple event spaces. This role is based at our busy, all-encompassing venue that serves guests across dining, gaming and events.

You will be hands-on, connect with regulars and our team to keep the experience seamless, delegate to manage a busy venue, and bring strong communication and innovative service to the hospitality floor.

Qualifications

• Background in large multifaceted venues.
• Ability to communicate and connect with regulars and the team.
• Hands-on management style.
• Gaming experience is highly desirable.

Skills

Communication

Team leadership

Hospitality experience

Gaming experience

Job description

The Glen Hotel is seeking an experienced Duty Manager to join our award-winning venue in Eight Mile Plains. We're an all-encompassing destination featuring our Deck Bar, Charles Baker Coffee & Donut Shop, Lily Restaurant, Gaming Room, 4.5-star accommodation as well as 5 diverse event spaces.

The Glen is an independent venue, owned by the same family for over 64 years. We are an essential part of our local community, and our team has a genuine passion for hospitality - creating a place where customers feel welcome and comfortable, with a focus on delivering exceptional service alongside our strong food and beverage offerings.

About The Role

We're looking for someone with a background in large multifaceted venues who knows how to communicate and connect with regulars and our awesome team to bring it all together. This is your opportunity to be part of something special in a dynamic, award-winning environment.

What to expect

This is not (totally) an office job – our Managers are "hands-on" which is critical to stay in touch with the customer's experience in the venue.

• Great remuneration in line with your experience and skills
• Experience in medium to high-volume hospitality venues
• Ability to delegate and control a busy venue
• Gaming experience is highly desired
• Excellent communication and innovation
• A genuine passion and enthusiasm for our industry