Responsive Maintenance Manager - Lead Safe, Timely Delivery

Downer Group; Melbourne; Presencial; AUD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training & development

Employee Assistance Program

Perks@Downer discounts

Safety & wellbeing

Descripción de la vacante

Downer Group in Melbourne partners with Homes Victoria to deliver property maintenance services that support safe, well-maintained social housing and stronger communities across Victoria. The Responsive Maintenance Manager will lead the end-to-end delivery of responsive maintenance services across the contract portfolio, contributing to timely, safe and customer-focused outcomes for Homes Victoria.

You will oversee the performance of Service Delivery Partners, monitor KPIs and audits, and

Formación

• Must hold a current driver’s licence.
• Experience managing responsive maintenance services with subcontractors.
• Ability to operate in contract-driven environments with defined KPIs.
• Strong communication and stakeholder management skills.
• Demonstrated commitment to safety and WHS obligations.

Responsabilidades

• Lead end-to-end delivery of responsive maintenance across the contract portfolio.
• Provide performance oversight of Service Delivery Partners delivering responsive maintenance works.
• Ensure services are delivered with a strong customer focus, communicating with Homes Victoria, LHOs and the Housing Call Centre.
• Monitor KPIs, contractual requirements and audit outcomes; address underperformance as needed.
• Provide reporting, insights and escalation to the Strategic Account Manager on performance, risks and trends.

Conocimientos

Driver's licence

Contract management

Service delivery partner management

Stakeholder communication

Educación

Qualification in building, construction, facilities management or related discipline

Herramientas

Works Management Systems

Descripción del empleo

Downer Group in Melbourne partners with Homes Victoria to deliver property maintenance services that support safe, well-maintained social housing and stronger communities across Victoria. The Responsive Maintenance Manager will lead the end-to-end delivery of responsive maintenance services across the contract portfolio, contributing to timely, safe and customer-focused outcomes for Homes Victoria.

You will oversee the performance of Service Delivery Partners, monitor KPIs and audits, and