Service Delivery Supervisor - Vacant & Upgrade Works

Downer Group; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Training and development

Employee Assistance Program

Perks@Downer

Safety focused culture

Job summary

Downer Group is seeking a Service Delivery Supervisor to oversee vacant and upgrade works for Homes Victoria in Melbourne. You will manage day-to-day delivery, coordinate trades, and ensure timely, high-quality hand-backs to the community.

The role requires a trade-related qualification, a current driver’s licence, and proven supervisory experience in housing or property maintenance. You’ll apply Zero Harm principles and use mobile systems to track progress.

Qualifications

• Trade qualification, building, facilities or construction background, or equivalent practical experience relevant to property maintenance or upgrade works.
• Current driver's licence (mandatory).
• Experience supervising or coordinating vacant works, maintenance or minor upgrade works in a housing, facilities, construction or property maintenance environment.
• Sound understanding of vacant property preparation, work sequencing and hand-back requirements.
• Working knowledge of site safety, quality expectations and Zero Harm principles.
• Competence in using mobile technology and works management systems for job tracking, evidence capture and reporting.

Responsibilities

• Coordinate and supervise Vacant Works from job allocation through to completion, sequencing trades to support timely hand-back.
• Support delivery of Upgrade Works by coordinating site activities, monitoring progress and escalating risks, access issues or delays.
• Monitor work quality, coordinate defect rectification and ensure required photos, records and system updates are completed.
• Liaise with Service Delivery Partners to address performance issues and provide guidance to meet safety, scope, quality and timeframe expectations.
• Maintain effective control of property access, keys and site security while works are in progress.

Skills

Collaborative approach

Sound judgement

Site safety awareness

Communication

Education

Trade qualification / construction background

Tools

Mobile technology usage

Works management systems

Job description

Service Delivery Supervisor - Vacant & Upgrade Works

Downer is proud to partner with Homes Victoria to deliver property maintenance services that support safe, well-maintained social housing and stronger communities across Victoria. Together, we help ensure critical and infrastructure services are at their best when communities need them most.

We have an opportunity for a Service Delivery Supervisor - Vacant & Upgrade Works to join our Homes Victoria team. In this role, you will supervise day-to-day vacant and upgrade works delivery. Your work will contribute directly to safe, timely and high-quality delivery and hand-back outcomes for Homes Victoria and the communities we serve.

What You'll Do
This role offers a broad scope, with key responsibilities including:

• Coordinate and supervise Vacant Works from job allocation through to completion, sequencing trades to support timely hand-back.
• Support delivery of Upgrade Works by coordinating site activities, monitoring progress and escalating risks, access issues or delays.
• Monitor work quality, coordinate defect rectification and ensure required photos, records and system updates are completed.
• Liaise with Service Delivery Partners to address performance issues and provide guidance to meet safety, scope, quality and timeframe expectations.
• Maintain effective control of property access, keys and site security while works are in progress.

What You'll Bring

• Trade qualification, building, facilities or construction background, or equivalent practical experience relevant to property maintenance or upgrade works.
• Current driver's licence (mandatory).
• Experience supervising or coordinating vacant works, maintenance or minor upgrade works in a housing, facilities, construction or property maintenance environment.
• Sound understanding of vacant property preparation, work sequencing and hand-back requirements.
• Working knowledge of site safety, quality expectations and Zero Harm principles.
• Competence in using mobile technology and works management systems for job tracking, evidence capture and reporting.

More than anything, you will bring sound judgement, a collaborative approach and a commitment to delivering safe, timely and high-quality delivery and hand-back outcomes for our customer and the communities we serve.

Why Downer?
At Downer, the work you do matters. We deliver and support essential services and infrastructure that people and communities rely on every day. When you join us, you will be supported to grow, contribute to something meaningful and shape a future that works for you.

Support you can count on
Safety comes first. You will be part of a team that looks out for each other, with practical support and benefits to help you thrive at work and outside it.

• Training and development to build your capability and support your career.
• Employee Assistance Program providing professional support for you and your family when you need it most.
• Perks@Downer, including healthcare discounts and savings across a range of everyday purchases.
• A strong focus on safety, wellbeing, inclusion and working together as one team.

Be part of something big
Across government, health, education, defence, social housing and essential facilities, our people help deliver services that matter to millions. Your skills and experience will help keep essential services running and communities thriving.

Shape your future
Whether you want to deepen your expertise, move into leadership or take on a new challenge, you will have access to opportunities across teams, projects and locations to shape a career that works for you.

If you need support or adjustments during the recruitment process, let us know so we can help you put your best foot forward.