Resource Industries Support Representative

Sime Darby; Mackay Regional; On-site; AUD 70,000 - 110,000; Full time

Job summary

Hastings Deering (Australia) Ltd in the Mackay region seeks a Resource Industries Support Representative to join our team on a permanent, full-time basis. You will provide high-quality customer service and on-site support to a leading mining company within the Bowen Basin.

Reporting to the Resource Industries Support Manager, you will promote safety, build key stakeholder relationships, and deliver reliability-focused solutions to maximise fleet performance and customer satisfaction.

Qualifications

• Trade qualification is required.
• Experience managing customers in the mining industry.
• Experience in mining, mining services or heavy earthmoving sectors.
• Strong commitment to safety and continuous improvement.
• Proactive in sourcing solutions and team-based business development.

Responsibilities

• Promote and adhere to safety requirements on site and within the workplace.
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering, etc).
• Act as a centralized point of contact to ensure consistency.
• Maximise fleet performance through reliability processes and training.
• Create and implement sales and account strategies.
• Maintain and grow market share of parts and service.
• Communicate and manage challenges affecting fleet performance and satisfaction.
• Manage, document and resolve customer issues and enquiries.

Skills

Trade Qualified

Customer management

Mining industry experience

Safety oriented

Continuous Improvement

Team collaboration

Job description

Company :

Hastings Deering (Australia) Ltd

We are searching for a Resource Industries Support Representative to join our team on a permanent, fulltime basis.

This exciting opportunity will see you safely and efficiently provide the highest quality customer service and on-site support to a large world leading mining company located within the Bowen Basin region.

Reporting to our Resource Industries Support Manager your responsibilities will include:

• Promote and adhere to all safety requirements on site and within the workplace
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)
• Promote consistency by being a centralized point of contact
• Maximise Customer fleet performance through reliability processes, defect elimination strategies and implementation of reliability focused systems and training
• Create, implement and execute sales and account strategies
• Maintain and increase our market share of parts and service
• Communicate and manage challenges effecting fleet performance and satisfaction
• Manage, document and resolve customer issues and enquires

About You

You will bring the following skills and experience to the role:

• Trade Qualified
• Demonstrated customer management experience within the mining industry
• Experience in mining, mining services or heavy earthmoving industries
• Strong commitment to Safety and continuous Improvement
• Proactive approach to sourcing solutions
• Positive attitude to developing the business through a team approach