Resource Industries Support Representative

Sime Motors; Mackay Regional; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

Hastings Deering (Australia) Ltd is seeking a Resource Industries Support Representative to join our Mackay team on a permanent, full-time basis. You will deliver on-site customer service to a major mining client within the Bowen Basin, promoting safety and reliability on fleet operations.

Reporting to the Resource Industries Support Manager, you will build strong relationships with maintenance, production and engineering stakeholders, manage issues, and contribute to sales and account

Qualifications

• Trade qualification required.
• Experience in mining or heavy earthmoving industries.
• Strong commitment to safety and continuous improvement.

Responsibilities

• Promote and adhere to safety requirements on site and within the workplace.
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering).
• Act as a centralized point of contact to ensure consistency and reliability.
• Maximise fleet performance through reliability processes and defect elimination strategies.
• Create and execute sales and account strategies; maintain market share of parts and service.

Skills

Customer relationship management

Safety-focused

Proactive problem solving

Team collaboration

Education

Trade qualification

Job description

## Resource Industries Support RepresentativeApply: Australia | CQ | Mackay - Hastings Park: Full time: Posted Today: JR121690**Company :**Hastings Deering (Australia) Ltd**We are searching for a Resource Industries Support Representative to join our team on a permanent, fulltime basis.**This exciting opportunity will see you safely and efficiently provide the highest quality customer service and on-site support to a large world leading mining company located within the Bowen Basin region. Reporting to our **Resource Industries Support Manager** your responsibilities will include:* Promote and adhere to all safety requirements on site and within the workplace* Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)* Promote consistency by being a centralized point of contact* Maximise Customer fleet performance through reliability processes, defect elimination strategies and implementation of reliability focused systems and training* Create, implement and execute sales and account strategies* Maintain and increase our market share of parts and service* Communicate and manage challenges effecting fleet performance and satisfaction* Manage, document and resolve customer issues and enquires **About You** You will bring the following skills and experience to the role:* Trade Qualified* Demonstrated customer management experience within the mining industry* Experience in mining, mining services or heavy earthmoving industries* Strong commitment to Safety and continuous Improvement* Proactive approach to sourcing solutions* Positive attitude to developing the business through a team approach **How to Apply** For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at [e-mail]