Mining Fleet Support & Customer Liaison

Hastings Deering (Australia) Ltd; Mackay Regional; On-site; AUD 70,000 - 95,000; Full time

Job summary

Hastings Deering (Australia) Ltd is seeking a Resource Industries Support Representative to join their team on a permanent, full-time basis. The role is based on site in the Bowen Basin region and focuses on delivering high-quality customer service and on-site support to a major mining company.

Reporting to the Resource Industries Support Manager, you will promote safety, build strong stakeholder relationships, and drive fleet reliability and service sales.

Qualifications

• Trade qualification or certificate in relevant field.
• Experience in customer management within mining.
• Experience in mining, mining services or heavy earthmoving industries.
• Strong commitment to safety and continuous improvement.
• Proactive approach to sourcing solutions.
• Positive attitude to developing the business through a team approach.

Responsibilities

• Promote and adhere to safety requirements on site and in the workplace.
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering).
• Act as a central point of contact to promote consistency.
• Maximise fleet performance through reliability processes and training.
• Create, implement and execute sales and account strategies.
• Maintain and increase market share of parts and service.
• Communicate and manage challenges affecting fleet performance and satisfaction.
• Manage, document and resolve customer issues and enquiries.

Skills

Trade qualified

Customer management

Mining/earthmoving experience

Safety and continuous improvement

Solution sourcing

Team-based business development

Education

Trade qualification or cert

Job description

Hastings Deering (Australia) Ltd is seeking a Resource Industries Support Representative to join their team on a permanent, full-time basis. The role is based on site in the Bowen Basin region and focuses on delivering high-quality customer service and on-site support to a major mining company.

Reporting to the Resource Industries Support Manager, you will promote safety, build strong stakeholder relationships, and drive fleet reliability and service sales.