Mining Fleet Support Specialist - On-Site

Sime Darby; Mackay Regional; On-site; AUD 70,000 - 110,000; Full time

Job summary

Hastings Deering (Australia) Ltd in the Mackay region seeks a Resource Industries Support Representative to join our team on a permanent, full-time basis. You will provide high-quality customer service and on-site support to a leading mining company within the Bowen Basin.

Reporting to the Resource Industries Support Manager, you will promote safety, build key stakeholder relationships, and deliver reliability-focused solutions to maximise fleet performance and customer satisfaction.

Qualifications

• Trade qualification is required.
• Experience managing customers in the mining industry.
• Experience in mining, mining services or heavy earthmoving sectors.
• Strong commitment to safety and continuous improvement.
• Proactive in sourcing solutions and team-based business development.

Responsibilities

• Promote and adhere to safety requirements on site and within the workplace.
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering, etc).
• Act as a centralized point of contact to ensure consistency.
• Maximise fleet performance through reliability processes and training.
• Create and implement sales and account strategies.
• Maintain and grow market share of parts and service.
• Communicate and manage challenges affecting fleet performance and satisfaction.
• Manage, document and resolve customer issues and enquiries.

Skills

Trade Qualified

Customer management

Mining industry experience

Safety oriented

Continuous Improvement

Team collaboration

Job description

Hastings Deering (Australia) Ltd in the Mackay region seeks a Resource Industries Support Representative to join our team on a permanent, full-time basis. You will provide high-quality customer service and on-site support to a leading mining company within the Bowen Basin.

Reporting to the Resource Industries Support Manager, you will promote safety, build key stakeholder relationships, and deliver reliability-focused solutions to maximise fleet performance and customer satisfaction.