Resource Industries Support Representative

Hastings Deering; Mackay Regional; On-site; AUD 60,000 - 80,000; Full time

Job summary

Hastings Deering is seeking a Resource Industries Support Representative to join our team on a permanent, full-time basis. You will provide onsite customer service and support to a large mining client within the Bowen Basin, reporting to the Resource Industries Support Manager.

Your role focuses on safety, building stakeholder relationships, and driving reliability improvements while supporting sales and parts/service growth. This position is on site in the Bowen Basin region.

Qualifications

• Trade qualification completed in a relevant field.
• Demonstrated customer management experience within the mining industry.
• Experience in mining, mining services or heavy earthmoving industries.
• Strong commitment to Safety and continuous Improvement.
• Proactive approach to sourcing solutions and teamwork.

Responsibilities

• Promote and adhere to all safety requirements on site and within the workplace.
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc).
• Promote consistency by being a centralized point of contact.
• Maximise Customer fleet performance through reliability processes, defect elimination strategies and training.
• Create, implement and execute sales and account strategies.
• Maintain and increase our market share of parts and service.
• Communicate and manage challenges affecting fleet performance and satisfaction.
• Manage, document and resolve customer issues and enquiries.

Skills

Customer management

Mining industry experience

Safety compliance

Continuous improvement

Team collaboration

Education

Trade Qualified

Job description

We are searching for a Resource Industries Support Representative to join our team on a permanent, fulltime basis.

This exciting opportunity will see you safely and efficiently provide the highest quality customer service and on-site support to a large world leading mining company located within the Bowen Basin region.

Reporting to our Resource Industries Support Manager your responsibilities will include:

• Promote and adhere to all safety requirements on site and within the workplace
• Develop relationships with key customer stakeholders (Maintenance, Production, Engineering etc)
• Promote consistency by being a centralized point of contact
• Maximise Customer fleet performance through reliability processes, defect elimination strategies and implementation of reliability focused systems and training
• Create, implement and execute sales and account strategies
• Maintain and increase our market share of parts and service
• Communicate and manage challenges effecting fleet performance and satisfaction
• Manage, document and resolve customer issues and enquires

About YouYou will bring the following skills and experience to the role:

• Trade Qualified
• Demonstrated customer management experience within the mining industry
• Experience in mining, mining services or heavy earthmoving industries
• Strong commitment to Safety and continuous Improvement
• Proactive approach to sourcing solutions
• Positive attitude to developing the business through a team approach