Resort Operations & Community Experience Manager

GemLife Administration Pty Ltd; Caboolture; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Career development

Great Place to Work

Vibrant community

Job summary

GemLife is seeking two passionate Resort Managers for Moreton Bay or Elimbah resorts to lead day-to-day operations and deliver exceptional homeowner experiences. You will foster a welcoming community and manage essential records and procurement to support smooth services.

Reporting to the Regional Resort Manager, you will collaborate with contractors and stakeholders to meet service standards while maintaining organised data and efficient reporting.

Qualifications

• Highly organized with strong attention to detail.
• Able to manage competing priorities in a fast-paced environment.
• Proficient with Microsoft Excel, Word, and Outlook; maintain data and reporting registers.
• Effective prioritisation and deadline management.
• Confident communicator building relationships with homeowners, contractors, stakeholders.
• Proactive, solutions-focused, owns outcomes.
• Experience in resort/village/property/hospitality/administration.
• Hold a current driver's licence.

Responsibilities

• Oversee the day-to-day operations of the resort, ensuring a seamless and exceptional homeowner experience.
• Maintain a visible and approachable presence within the community, building relationships with homeowners and addressing enquiries promptly and professionally.
• Ensure the accuracy and integrity of homeowner records, operational data, and reporting systems.
• Manage procurement processes, including raising, issuing, and tracking purchase orders in line with operational requirements.
• Establish and maintain organised digital filing systems that support efficient resort operations.
• Maintain accurate registers, compliance records, and resort documentation.
• Work closely with the Regional Resort Manager to ensure operational goals and service standards are achieved.
• Foster a positive, engaged, and vibrant community environment.

Skills

Highly organized

Prioritisation

MS Excel/Word/Outlook

Professional communicator

Resort management experience

Driver's licence

Stakeholder management

Job description

GemLife is seeking two passionate Resort Managers for Moreton Bay or Elimbah resorts to lead day-to-day operations and deliver exceptional homeowner experiences. You will foster a welcoming community and manage essential records and procurement to support smooth services.

Reporting to the Regional Resort Manager, you will collaborate with contractors and stakeholders to meet service standards while maintaining organised data and efficient reporting.