Resort Administration Manager

GemLife Administration Pty Ltd; Caboolture; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Career development

Great Place to Work

Vibrant community

Job summary

GemLife is seeking two passionate Resort Managers for Moreton Bay or Elimbah resorts to lead day-to-day operations and deliver exceptional homeowner experiences. You will foster a welcoming community and manage essential records and procurement to support smooth services.

Reporting to the Regional Resort Manager, you will collaborate with contractors and stakeholders to meet service standards while maintaining organised data and efficient reporting.

Qualifications

• Highly organized with strong attention to detail.
• Able to manage competing priorities in a fast-paced environment.
• Proficient with Microsoft Excel, Word, and Outlook; maintain data and reporting registers.
• Effective prioritisation and deadline management.
• Confident communicator building relationships with homeowners, contractors, stakeholders.
• Proactive, solutions-focused, owns outcomes.
• Experience in resort/village/property/hospitality/administration.
• Hold a current driver's licence.

Responsibilities

• Oversee the day-to-day operations of the resort, ensuring a seamless and exceptional homeowner experience.
• Maintain a visible and approachable presence within the community, building relationships with homeowners and addressing enquiries promptly and professionally.
• Ensure the accuracy and integrity of homeowner records, operational data, and reporting systems.
• Manage procurement processes, including raising, issuing, and tracking purchase orders in line with operational requirements.
• Establish and maintain organised digital filing systems that support efficient resort operations.
• Maintain accurate registers, compliance records, and resort documentation.
• Work closely with the Regional Resort Manager to ensure operational goals and service standards are achieved.
• Foster a positive, engaged, and vibrant community environment.

Skills

Highly organized

Prioritisation

MS Excel/Word/Outlook

Professional communicator

Resort management experience

Driver's licence

Stakeholder management

Job description

Resort Manager | Moreton Bay or Elimbah

GemLife is one of Australia's fastest-growing developers of award-winning luxury over-50s lifestyle resorts. Renowned for exceptional quality, innovative design, and vibrant communities, we create environments where homeowners can truly thrive.

We are currently seeking two passionate and community-focused Resort Managers to join our team, with opportunities available at our Moreton Bay and Elimbah resorts.

Reporting to the Regional Resort Manager, you will play a pivotal role in the day-to-day operations of your resort, ensuring exceptional homeowner experiences, fostering a welcoming community environment, and supporting the delivery of operational excellence.

This is an exciting opportunity for a proactive leader who enjoys building relationships, solving problems, and creating positive experiences for homeowners every day.

About the Role

• Oversee the day-to-day operations of the resort, ensuring a seamless and exceptional homeowner experience
• Maintain a visible and approachable presence within the community, building strong relationships with homeowners and addressing enquiries promptly and professionally
• Ensure the accuracy and integrity of homeowner records, operational data, and reporting systems
• Manage procurement processes, including raising, issuing, and tracking purchase orders in line with operational requirements
• Establish and maintain organised digital filing systems that support efficient resort operations
• Maintain accurate registers, compliance records, and resort documentation
• Work closely with the Regional Resort Manager to ensure operational goals and service standards are achieved
• Foster a positive, engaged, and vibrant community environment

About You

• Highly organised with exceptional attention to detail and a commitment to accuracy
• Comfortable managing competing priorities in a dynamic and fast-paced environment
• Strong systems capability, including proficiency in Microsoft Excel, Word, and Outlook, with experience maintaining data and reporting registers
• Able to effectively prioritise competing demands and meet deadlines
• A confident and professional communicator who can build trusted relationships with homeowners, contractors, and stakeholders
• Proactive, solutions-focused, and willing to take ownership of outcomes
• Previous experience in resort management, village management, property, hospitality, facilities management, administration, or a similar environment
• Hold a current driver's licence

Why Join GemLife?

• Join one of Australia's leading and fastest-growing over-50s lifestyle resort developers
• Be part of a supportive, friendly, and collaborative team
• Work in a beautiful resort environment and vibrant community
• Make a meaningful impact on the homeowner experience each day
• Competitive salary package aligned with your skills and experience
• Ongoing career development and progression opportunities
• Working at a certified Great Place to Work®

At GemLife, we're more than a developer - we're a community. If you're passionate about delivering exceptional service, building strong relationships, and creating positive experiences for homeowners, we'd love to hear from you.

Applications are accepted only from Australian Citizens, Residents, or candidates with full Australian work rights; sponsorship is unavailable.