Guest Experience Host — Elevate Every Guest Stay

Wyndham Vacation Clubs South Pacific Ltd ACN 090 503 923 (Worldmark); Port Douglas; On-site; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Professional development funding

Private health insurance

Discounted hotel stays across Austral‑

Career development opportunities

Birthday leave

Job summary

Travel + Leisure Co. in Port Douglas, Australia, is seeking a Guest Experience Host to manage day-to-day front desk operations for owners and guests.

You will greet, register, and assist guests, provide information on local attractions, and handle related administrative tasks using telephones and computer systems. The role requires a passion for hospitality, excellent communication, and a neat professional appearance.

Qualifications

• Experience in a hotel front desk role.
• Passion for customer service and local area.
• Excellent communication and interpersonal skills.
• Able to work a flexible schedule including nights, weekends, holidays.
• Professional grooming and presentation.

Responsibilities

• Greet and register owners and guests.
• Provide information on local attractions.
• Complete department paperwork and use phones, faxes, and computers.
• Book guests and upsell experiences.
• Maintain a welcoming front desk area.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Tools

PMS system (Hirum, Fidelio, Opera)

Job description

Travel + Leisure Co. in Port Douglas, Australia, is seeking a Guest Experience Host to manage day-to-day front desk operations for owners and guests.

You will greet, register, and assist guests, provide information on local attractions, and handle related administrative tasks using telephones and computer systems. The role requires a passion for hospitality, excellent communication, and a neat professional appearance.