Guest Experience Host - Team Leader

Travel + Leisure Co.; Australia; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Immediate start

Discounted hotel stays

Subsidised Private Health Insurance

Base salary with performance-based on

Job summary

Travel + Leisure Co. in Port Douglas is seeking a Guest Experience Host Team Leader to guide onsite hosts and drive exceptional guest experiences. You will assist in qualifying prospects for tours and scheduleOwner Updates or Club presentations during guests’ stays at the resort.

Demonstrate strong customer service, sales techniques, and rapport-building skills while coordinating with resort operations. Weekend and public holiday availability is required, with opportunities for career growth and

Qualifications

• Previous experience in a similar hotel/resort role.
• Strong customer service values in all activities.
• Knowledge and application of sales techniques.
• Ability to quickly build rapport.
• Persuasive skills and problem solving.

Responsibilities

• Lead the activities and performance of the Guest Experience Hosts onsite.
• Assist in the tour generation process to ensure prospects meet the Company’s tour qualification specifications.
• Schedule onsite resident guests to Owner Updates or regular Club presentations during the guest’s stay at the resort property.
• Generate sales appointments for our sales centers located at our amazing resorts and via livestream.
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered.
• Work closely with the resort operations team to provide a high level of service and a seamless transition for owners and guests through check-in.
• Clearly articulate the benefit of traveling within Wyndham Destinations community.
• Meet targets and KPI's as set by the business.
• This role requires you to be available for weekend and public holiday shifts.
• Display leadership values by ensuring effective communication and respecting peers and managers.
• Support others within the team and empower each other wherever possible.

Skills

Customer service

Sales techniques

Rapport building

Problem solving

Communication

Tools

Computer software

Sales applications

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. GO WHERE NO TWO DAYS ARE THE SAME! At Travel + Leisure Co., we go further as a team. We believe in the impact of a helping hand and the power of vacations. We are looking for a Guest Experience Host Team Leader to join our Port Douglas team today! This fast paced environment would suit customer obsessed individuals who are passionate about providing exceptional experiences and booking guests in to learn more about the benefits of holidaying with Travel + Leisure Co!

How You'll Shine

• Lead the activities and performance of the Guest Experience Hosts onsite
• Assist in the tour generation process to ensure that prospects meet the Company’s tour qualification specifications
• Schedule onsite resident guests to Owner Updates or regular Club presentations, as appropriate, during the guest’s stay at the resort property
• Generate sales appointments for our sales centers located at our amazing resorts and via livestream
• Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
• Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check in process
• Clearly articulate the benefit of traveling within Wyndham Destinations community
• Meet targets and KPI's as set by the business
• This role requires you to be available for weekend and public holiday shifts
• Display leadership values by ensuring effective communication and respecting your peers and managers
• Support others within the team and empower each other wherever possible

How You'll Be Rewarded

• Build your career with a value driven organisation that promotes continual growth and development for its people
• Some of our many benefits on offer include:
• Immediate start
• Discounted hotel stays across the world
• Subsidised Private Health Insurance
• Base Salary coupled with performance based incentives
• Monthly, Quarterly and Yearly Recognition Programs

Who are we looking for?

• Previous experience in a similar role within a hotel/resort environment
• Demonstrates strong customer service values in all activities
• Knowledge and application of sales techniques
• Ability to quickly build rapport
• Sound problem solving and persuasive skills
• Ability to work effectively with all levels employees and guests
• Working knowledge of computer software and sales applications

Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.