Plumbing Supervisor

seek.com.au; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Permanent leadership position

Step away from tools

Support from operations team

Leadership development

Career progression

Authority and resources

Impact on performance

Job summary

Seek is seeking a Plumbing Supervisor to lead a residential emergency and maintenance plumbing team across Sydney. This field-focused leadership role moves you away from tools while still delivering outstanding customer outcomes.

You will oversee technicians, ensure compliance with NSW regulations and standards, and partner with operations to improve scheduling and performance. A strong focus on quality, safety and continuous improvement is required.

Qualifications

• Proven experience leading residential emergency/plumbing teams.
• Strong knowledge of NSW plumbing regulations and standards.
• Ability to coach and develop field technicians.

Responsibilities

• Lead, coach and develop a team of residential plumbers
• Provide technical direction on emergency and complex jobs
• Conduct field visits and inspections
• Monitor performance, productivity and customer satisfaction
• Coach on diagnosis, quoting and communication
• Ensure compliance with NSW regulations and standards
• Improve quality assurance and reduce defects
• Handle escalated customer concerns with practical resolutions
• Monitor KPIs and accountability
• Support recruitment and onboarding of technicians
• Coordinate with operations to improve scheduling
• Ensure documentation and compliance requirements are met
• Build a professional and accountable team culture

Skills

Leadership

Coaching

Regulatory knowledge

Communication

Customer service

Job description

Plumbing Supervisor – Residential Emergency & Maintenance

Ready to step off the tools and lead a high-performing plumbing team?

We are seeking an experienced Plumbing Supervisor to lead, coach and support a team of residential emergency and maintenance plumbers across Sydney.

This is a field-focused leadership position—not a full-time tools role. You will work closely with technicians and operations to improve performance, maintain workmanship standards, ensure compliance and deliver outstanding customer outcomes.

To be considered, you must have:

• A current NSW Plumbing Contractor Licence

• Extensive experience in residential emergency and maintenance plumbing

What’s on Offer

• Competitive salary package based on experience

• Permanent, full-time leadership position

• Opportunity to step away from being permanently on the tools

• Support from an established operations, dispatch and customer service team

• Ongoing leadership and professional development

• Genuine career progression within a growing organisation

• The authority and resources required to build a high-performing team

• The opportunity to directly influence team performance, company standards and customer outcomes

The Role

As Plumbing Supervisor, you will be responsible for:

• Leading, coaching and developing a team of residential plumbers

• Providing technical direction on emergency, complex and escalated plumbing jobs

• Conducting regular field visits, ride-alongs and workmanship inspections

• Monitoring technician performance, productivity, workmanship and customer satisfaction

• Coaching technicians on diagnosis, quoting, customer communication and job performance

• Ensuring all work complies with NSW plumbing regulations, Australian Standards and company procedures

• Improving quality assurance while reducing defects, complaints and call-backs

• Managing escalated customer concerns and delivering practical resolutions

• Monitoring team KPIs and holding technicians accountable for their performance

• Supporting technician recruitment, onboarding and ongoing training

• Working closely with operations and dispatch to improve scheduling and productivity

• Ensuring job documentation, photographs and compliance requirements are completed correctly

• Building a professional, positive and accountable team culture

About You

We are looking for a proven plumbing leader—not simply an experienced tradesperson. You understand residential emergency plumbing, make sound decisions under pressure and know how to develop technicians into confident, accountable and high-performing professionals.

You combine strong technical knowledge with commercial awareness, clear communication and a genuine commitment to outstanding customer service.

In addition to the mandatory licence and industry experience outlined above, you will bring:

• Previous experience supervising, leading or mentoring plumbers

• Strong knowledge of NSW plumbing regulations, compliance requirements and Australian Standards

• Advanced fault-finding and diagnostic capabilities

• The confidence to provide clear technical direction on complex jobs

• Experience managing technician KPIs, productivity, workmanship and customer satisfaction

• A strong understanding of quality assurance and call-back reduction

• Excellent leadership, communication and conflict-resolution skills

• The confidence to hold team members accountable while maintaining a positive culture

• Strong organisational skills and the ability to prioritise in a fast-paced environment

• A current unrestricted NSW Driver Licence

• A professional, solutions-focused attitude with a strong commitment to safety and continuous improvement

Why Join Us?

This is a genuine leadership opportunity where you will have the authority to influence technician performance, workmanship standards, customer outcomes and company culture.

You will take ownership of a growing plumbing team and receive the operational support and resources required to build a professional, accountable and high-performing workforce.

If you are ready to move into a senior leadership position and make a measurable impact, we want to hear from you.