Residential Doorperson - Crown Sydney

Crown Sydney; Sydney; Sur place; AUD 39 000 - 45 000; Plein temps

Avantages offerts par ce poste

Competitive hourly rate + penalties +

Staff meals on-site

Accommodation discounts

Uniform provided and laundered

Employee recognition program

Community & inclusion committees

Health & wellbeing discounts

Résumé du poste

Crown Sydney, part of Crown Resorts, seeks a Residential Doorperson to deliver premium service to residents and guests at One Barangaroo. You will manage driveway operations, assist with arrivals and departures, and coordinate luggage and vehicle handling in a luxury, high‑standard environment.

The role involves a rotating roster from 7 am to 11:30 pm, with day, evening, and weekend shifts. Prior hotel/hospitality experience and NSW driver's license are required.

Qualifications

• Previous guest-facing role in hotel, hospitality or residential environment.
• Full, unrestricted NSW driver’s licence.
• Ability to deliver luxury service and handle VIP guests.
• Strong communication and time-management skills.
• Comfort with multiple channels of communication and technology.
• Familiarity with residential or hotel PMS (MYBOS/OPERA is advantageous).

Responsabilités

• Deliver personalised and professional service experiences to residents and their guests, ensuring a warm and engaging presence on the driveway.
• Execute core arrival and departure services, including luggage handling, vehicle coordination and driveway management.
• Coordinate the accurate and timely delivery of resident items, including newspapers and special requests.
• Assist the Residential Concierge team to deliver smooth and effective day-to-day operations.
• Promptly respond to individual resident and guest needs.
• Liaise with other departments across the hotel such as Bell Services, Front Office, Crown Spa and Events (when required).
• Offer expertise of residential services, building facilities and relevant precinct offers for residents and guests.

Connaissances

Guest-facing experience

NSW driver’s license

Luxury service mindset

Multi-tasking

Communication skills

Time management

Tech literacy

Outils

MYBOS

OPERA

Description du poste

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world‑class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role: Crown Sydney is home to the ultra‑prestigious Crown Residences at One Barangaroo, and we’re looking for exceptional talent to join our Residential Doorperson team. As a Crown Ambassador, you’ll deliver exceptional service to residents and visitors of One Barangaroo, ensuring a seamless and professional arrival and departure experience. This opportunity is key to coordinating seamless residential entrance operations, including guest greeting and assistance, driveway and door activities, and the safe parking and retrieval of vehicles.

You’ll work closely with other departments across the property to ensure smooth, detailed and holistic experiences. Our Residential Doorperson team work across a rotating roster, where you’ll need flexibility to commit to shifts between 7 am and 11.30 pm. Rosters are provided in advance and include a predictable mix of day, evening and weekend shifts – giving you the opportunity to enjoy a work/life balance.

You’ll be:

• Delivering personalised and professional service experiences to residents and their guests, ensuring a warm and engaging presence on the driveway
• Executing core arrival and departure services, including luggage handling, vehicle coordination and driveway management
• Coordinating the accurate and timely delivery of resident items, including newspapers and special requests
• Assisting the Residential Concierge team to deliver smooth and effective day‑to‑day operations
• Promptly responding to individual resident and guest needs
• Liaising with other departments across the hotel such as Bell Services, Front Office, Crown Spa and Events (when required) to ensure successful delivery of daily operational requirements
• Offering expertise of residential services, building facilities and relevant precinct offers for residents and guests

You’ll bring:

• Demonstrated experience in a guest-facing role within a hotel, hospitality or residential environment
• A full, unrestricted NSW drivers licence
• Ability to provide superior service and uphold expectations within a luxury environment
• Strong ability to multi‑task and remain composed in high‑pressure environments with VIP guests
• Excellent communication and time management experience
• Ability to work with and manage multiple channels of communication and technology
• Understanding of Residential or Hotel PMS, such as MYBOS or OPERA is advantageous

On offer to you:

• Competitive hourly rate of $28.92 per hour + penalty rates + super
• Opportunity to be part of a high performing team within an iconic hospitality brand
• Complimentary meals at our on‑site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• A tailored uniform, that’s washed and laundered free for every shift by our on‑site wardrobe team
• Take part and be rewarded in Crown’s group‑wide recognition and awards program
• Opportunity to contribute to Crown’s community, diversity & inclusion committees
• Access to discounts across health & wellbeing, novated leasing options & more

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.

Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities.

You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.