Doorperson

Crown Resorts; Sydney; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Uniform provided and laundered

Complimentary staff meals

Staff discounts Crown venues Australia

Ongoing coaching and development

Job summary

Crown Sydney is hiring a Doorperson to deliver seamless arrivals for guests at one of Sydney's premier luxury hotels. You will manage driveway flow, assist with luggage and vehicle coordination, and work with Bell Services and Valet to ensure warm, professional guest welcomes.

The role requires a NSW driver’s license, ability to drive a range of vehicles, and availability for a 24/7 rotating roster. We welcome Working Holiday Visa holders and staff from diverse backgrounds to apply.

Qualifications

• A valid NSW driver's licence (minimum Green Ps / P2).
• Experience delivering high-end customer service in a fast-paced guest-facing environment.
• Ability to work across a 24/7 rotating roster.

Responsibilities

• Manage driveway traffic flow to keep arrivals and departures safe, efficient and well organised
• Support Bell Services and Valet with guest arrivals, departures, luggage and vehicle coordination
• Deliver exceptional service to all guests, including VIPs, with discretion and professionalism
• Multitask calmly and confidently during peak periods and high guest volume
• Maintain strong local and product knowledge to answer guest questions and provide directions

Skills

Customer service

VIP guest service

Discretion

Communication

Team collaboration

Job description

Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

We're seeking enthusiastic and service-driven individuals to join our Crown Sydney team as a Doorperson. This is a role that will see you helping to deliver a seamless and memorable arrival experience for hotel guests to one of Sydney's most luxurious hotels.

Working at the hotel entrance, you'll play an important part in coordinating driveway flow, supporting luggage and vehicle movements, and ensuring guests are welcomed with warmth, professionalism and a keen attention to detail. As a senior team member, you'll work closely with our Bell Services and Valet team to keep arrivals and departures running smoothly, particularly during peak periods and promotions.

We are hiring for both Part-Time and Full-Time positions.

What you'll do:

• Manage driveway traffic flow to keep arrivals and departures safe, efficient and well organised
• Support our Bell Services and Valet team with guest arrivals, departures, luggage and vehicle coordination
• Deliver exceptional service to all guests, including VIPs, with discretion and professionalism
• Multitask calmly and confidently during peak periods and high guest volume
• Maintain strong local and product knowledge to answer guest questions and provide directions

What we require:

• A valid NSW driver's licence (minimum Green Ps / P2)
• Confidence driving and parking a range of vehicles (automatic and/or manual)
• Availability to work across a 24/7 rotating roster

Working Holiday Visa holders are encouraged to apply. Candidates who hold an overseas/international licence must be willing to obtain an NSW driver licence.

What will help you stand out:

• Experience delivering high-end customer service in a hotel or other fast-paced guest-facing environment
• Strong communication skills and the ability to stay calm under pressure
• A proactive "jump in and help" attitude with the ability to work collaboratively and independently.

What we offer you:

• A full-time opportunity in an internationally recognised luxury hotel & integrated resort
• A uniform tailored to you and laundered for every shift
• Complimentary staff meals, including hot foods, a salad and sandwich bar, fruits and pastries
• Discounts across Crown hotels and restaurants Australia-wide
• Ongoing coaching, training and professional development opportunities

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.