Bell Services Manager

Crown Sydney; Sydney; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Complimentary meals

F&B discounts

Accommodation discounts

Uniform laundering

Health & wellbeing benefits

Novated leasing

Employee discounts

Awards program

Job summary

Crown Sydney is seeking a Bell Services Manager to lead the Bell Desk, Driveway and Valet operations, delivering seamless guest arrivals and departures in a luxury environment.

You’ll manage a large team of Bell Captains, Attendants and Doorpersons, drive daily operations, monitor KPIs, and oversee budgets, rostering and recruitment while upholding Crown’s service standards and commitment to safety and guest satisfaction.

Qualifications

• Proven leadership experience within hotel operations, ideally in a luxury environment.
• Experience leading large, diverse teams in a fast-paced guest-facing setting.
• Budgeting, forecasting and labour management experience.
• Current NSW Driver's Licence.

Responsibilities

• Lead Bell Captains, Bell Attendants and Doorpersons to deliver guest experiences.
• Drive daily operations across Bell Desk, Valet and Driveway.
• Monitor KPIs such as vehicle retrieval and baggage delivery.
• Manage departmental budgets, workforce planning and rostering.
• Resolve guest concerns with professionalism and care.
• Ensure safety, compliance and risk management.
• Lead recruitment, coaching and recognition programs.
• Identify opportunities to improve processes and drive best practice.

Skills

Leadership experience

Stakeholder management

Communication skills

Budgeting & forecasting

Labour management

Safety & compliance

Hotel operations

Driver Licence

Brand ambassador

Education

Hotel Management degree

Business qualification

Job description

Better begins here Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role: At Crown Sydney, creating unforgettable guest experiences starts from the moment our guests arrive. As Bell Services Manager, you'll lead the teams responsible for delivering those critical first and last impressions, overseeing our Bell Desk, Driveway and Valet operations within Sydney's most prestigious integrated resort. This is a fantastic opportunity for a hospitality leader who thrives in a fast-paced luxury environment and takes pride in delivering seamless service. Leading a large and dynamic team, you'll champion operational excellence, elevate service standards, and ensure every arrival, departure and guest interaction reflects the sophistication and attention to detail that defines the Crown experience. Working alongside a leadership team that values excellence, you'll be empowered to make an impact, with performance, dedication and outstanding guest service recognised and rewarded.

You’ll be:

• Leading and inspiring a team of Bell Captains, Bell Attendants and Doorpersons to deliver consistently exceptional guest experiences
• Driving smooth daily operations across the Bell Desk, Valet Parking and Driveway services
• Monitoring and achieving key performance measures, including vehicle retrieval and baggage delivery targets
• Managing departmental budgets, workforce planning and rostering to support efficient operations
• Resolving guest concerns and operational challenges with professionalism and care
• Maintaining a strong focus on safety, compliance and risk management
• Enhancing guest satisfaction through service excellence, feedback initiatives and continuous improvement
• Leading recruitment, coaching, performance development and recognition programs to build a high-performing team
• Identifying opportunities to improve processes, implement new initiatives and drive operational best practice

You’ll bring:

• A style of leadership that is confident, engaging and people-centric
• Proven ability to balance operational priorities without compromising on service standards
• Demonstrated leadership experience within hotel operations, ideally in a luxury environment
• Capability in leading large, diverse teams in a fast-paced guest-facing setting
• Exceptional communication, coaching and stakeholder management skills
• The ability to remain calm, adaptable and solutions-focused under pressure
• A commitment to professionalism, integrity and acting as an ambassador for the Crown brand
• Experience with budgeting, forecasting and labour management
• Qualifications in Hotel Management, Hospitality or Business (advantageous)
• A current and unrestricted NSW Drivers Licence

On offer to you:

• Complimentary meals in our staff restaurant
• Discounts across selected food and beverage venues
• Exclusive accommodation discounts across Crown Sydney, Melbourne and Perth
• Complimentary uniform laundering and wardrobe services for every shift
• Access to health and wellbeing benefits, novated leasing and a range of employee discounts
• Recognition and reward opportunities through Crown's company-wide awards program
• The chance to get involved in community, diversity and inclusion initiatives

We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Applications close midnight, Tuesday 3 November 2026.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. On top of exciting career possibilities, we offer better exposure, opportunities, experiences, and learning.

Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.