Residential Children's Services On-Call Scheduling Lead

AbilitiesNQ; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

AbilitiesNQ in North Queensland seeks an organised Scheduling Officer to coordinate rostering across residential Children's Services. You will ensure safe staffing ratios, manage on-call duties and support accurate timesheet processing.

Working closely with Children's Services Coordinators and operational leaders, you will minimise overtime, match placements to suitable staff, maintain roster compliance with the SCHADS Award and contribute to continuous improvement initiatives.

Qualifications

• Experience in workforce rostering or scheduling
• Knowledge of the SCHADS Award and employment conditions
• Strong computer literacy and rostering systems
• Excellent communication, problem-solving and time-management skills
• Willingness to participate in an on-call roster and frontline support
• Certificate IV in Child, Youth and Family Intervention
• Therapeutic Crisis Intervention (TCI) training
• Hope and Healing Certificate
• Current Working with Children Blue Card

Responsibilities

• Prepare, maintain and coordinate employee rosters across residential Children's Services.
• Manage shift vacancies, employee absences, leave coverage and short-notice roster changes.
• Ensure staffing allocations meet approved residential ratios and placement needs.
• Monitor roster compliance with the SCHADS Award and organisational requirements.
• Identify opportunities to reduce overtime and improve workforce utilisation.
• Review roster and timesheet discrepancies to support accurate payroll processing.
• Communicate roster changes promptly with employees and leaders.
• Participate in the organisational on-call roster and respond to urgent staffing requirements.
• Undertake frontline residential support shifts when required.
• Maintain accurate scheduling records and contribute to continuous improvement.

Skills

Scheduling

Rostering

Organisational

Communication

Time management

Problem solving

Education

Certificate IV in Child, Youth and Family Intervention

Tools

SCHADS Award knowledge

Job description

AbilitiesNQ in North Queensland seeks an organised Scheduling Officer to coordinate rostering across residential Children's Services. You will ensure safe staffing ratios, manage on-call duties and support accurate timesheet processing.

Working closely with Children's Services Coordinators and operational leaders, you will minimise overtime, match placements to suitable staff, maintain roster compliance with the SCHADS Award and contribute to continuous improvement initiatives.