Children's Services Rostering & On-Call Specialist

AbilitiesNQ; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

AbilitiesNQ in North Queensland is seeking a proactive Scheduling Officer to coordinate rosters for our residential Children's Services. You will ensure safe staffing ratios, manage vacancies, and respond to staffing changes to support smooth operations.

Working with Coordinators and leaders, you will handle on-call duties and frontline residential support when required, maintain accurate records, and help minimise overtime while complying with SCHADS Award.

Qualifications

• Experience in workforce rostering or scheduling in residential care or community services.
• Knowledge of SCHADS Award and applying rostering rules.
• Strong computer literacy and rostering systems knowledge.
• Excellent communication, problem-solving and time-management skills.
• Ability to manage competing priorities and urgent staffing changes.
• Willingness to participate in an on-call roster and frontline duties when required.

Responsibilities

• Prepare and coordinate employee rosters across residential Children's Services.
• Manage shift vacancies, absences, leave coverage and short-notice changes.
• Ensure staffing allocations meet approved ratios and placement needs.
• Monitor roster compliance with the SCHADS Award and organisational requirements.
• Identify opportunities to reduce avoidable overtime and improve workforce utilisation.
• Review roster and timesheet discrepancies to support payroll processing.
• Communicate roster changes with employees and operational leaders.
• Participate in the organisational on-call roster and respond to urgent staffing requirements.
• Undertake frontline residential support shifts when required.
• Maintain accurate scheduling records and contribute to continuous improvement initiatives.

Skills

Workforce rostering

SCHADS Award

Computer literacy

Communication skills

Time management

On-call readiness

Frontline support

Decision making

Attention to detail

Education

Cert IV CYF

TCI training

Healing Certificate

Blue Card

Job description

AbilitiesNQ in North Queensland is seeking a proactive Scheduling Officer to coordinate rosters for our residential Children's Services. You will ensure safe staffing ratios, manage vacancies, and respond to staffing changes to support smooth operations.

Working with Coordinators and leaders, you will handle on-call duties and frontline residential support when required, maintain accurate records, and help minimise overtime while complying with SCHADS Award.