Children Services Rostering Officer

AbilitiesNQ; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

AbilitiesNQ in North Queensland seeks an organised Scheduling Officer to coordinate rostering across residential Children's Services. You will ensure safe staffing ratios, manage on-call duties and support accurate timesheet processing.

Working closely with Children's Services Coordinators and operational leaders, you will minimise overtime, match placements to suitable staff, maintain roster compliance with the SCHADS Award and contribute to continuous improvement initiatives.

Qualifications

• Experience in workforce rostering or scheduling
• Knowledge of the SCHADS Award and employment conditions
• Strong computer literacy and rostering systems
• Excellent communication, problem-solving and time-management skills
• Willingness to participate in an on-call roster and frontline support
• Certificate IV in Child, Youth and Family Intervention
• Therapeutic Crisis Intervention (TCI) training
• Hope and Healing Certificate
• Current Working with Children Blue Card

Responsibilities

• Prepare, maintain and coordinate employee rosters across residential Children's Services.
• Manage shift vacancies, employee absences, leave coverage and short-notice roster changes.
• Ensure staffing allocations meet approved residential ratios and placement needs.
• Monitor roster compliance with the SCHADS Award and organisational requirements.
• Identify opportunities to reduce overtime and improve workforce utilisation.
• Review roster and timesheet discrepancies to support accurate payroll processing.
• Communicate roster changes promptly with employees and leaders.
• Participate in the organisational on-call roster and respond to urgent staffing requirements.
• Undertake frontline residential support shifts when required.
• Maintain accurate scheduling records and contribute to continuous improvement.

Skills

Scheduling

Rostering

Organisational

Communication

Time management

Problem solving

Education

Certificate IV in Child, Youth and Family Intervention

Tools

SCHADS Award knowledge

Job description

Help keep our residential services running safely, efficiently and consistently.

About AbilitiesNQ

AbilitiesNQ is a privately owned North Queensland provider delivering disability support and children's residential care services across Townsville, Cairns and Mackay. We are committed to providing safe, high-quality services that make a meaningful difference in the lives of the people we support.

About the Role

We are seeking an organised, proactive and experienced Children's Services Scheduling Officer to coordinate workforce rostering across our residential Children's Services operations.

This role is responsible for ensuring appropriate staffing coverage, maintaining compliant and efficient rosters, responding to staffing changes and supporting accurate timesheet processing.

Working closely with Children's Services Coordinators and operational leaders, you will play a key role in maintaining safe staffing ratios, matching suitable employees to residential placements and minimising unnecessary overtime.

The position also involves participation in an on-call roster, including the capacity to undertake frontline Residential Youth Support Worker duties when required to maintain service continuity.

Key Responsibilities

• Prepare, maintain and coordinate employee rosters across residential Children's Services.
• Manage shift vacancies, employee absences, leave coverage and short-notice roster changes.
• Ensure staffing allocations meet approved residential ratios, employee suitability requirements and placement needs.
• Monitor roster compliance with the SCHADS Award, employment conditions and organisational requirements.
• Identify opportunities to reduce avoidable overtime and improve workforce utilisation.
• Review roster and timesheet discrepancies to support accurate payroll processing.
• Communicate roster changes promptly and professionally with employees and operational leaders.
• Participate in the organisational on-call roster and respond to urgent staffing requirements.
• Undertake frontline residential support shifts when required.
• Maintain accurate scheduling records and contribute to continuous improvement initiatives.

About You

You will bring strong organisational skills, attention to detail and the ability to make sound decisions.

Essential requirements

• Demonstrated experience in workforce rostering or scheduling, preferably within residential care or community services.
• Knowledge of the SCHADS Award or demonstrated experience applying complex rostering and employment conditions.
• Strong computer literacy and experience using rostering or workforce management systems.
• Excellent communication, problem-solving and time-management skills.
• Ability to manage competing priorities and respond effectively to urgent staffing changes.
• Willingness and ability to participate in an on-call roster and undertake frontline support duties when required.
• Certificate IV in Child, Youth and Family Intervention (Cert IV CYF).
• Therapeutic Crisis Intervention (TCI) training.
• Hope and Healing Certificate.
• Current Working with Children Blue Card.