Children Services Scheduling officer

AbilitiesNQ; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

AbilitiesNQ in North Queensland is seeking a proactive Scheduling Officer to coordinate rosters for our residential Children's Services. You will ensure safe staffing ratios, manage vacancies, and respond to staffing changes to support smooth operations.

Working with Coordinators and leaders, you will handle on-call duties and frontline residential support when required, maintain accurate records, and help minimise overtime while complying with SCHADS Award.

Qualifications

• Experience in workforce rostering or scheduling in residential care or community services.
• Knowledge of SCHADS Award and applying rostering rules.
• Strong computer literacy and rostering systems knowledge.
• Excellent communication, problem-solving and time-management skills.
• Ability to manage competing priorities and urgent staffing changes.
• Willingness to participate in an on-call roster and frontline duties when required.

Responsibilities

• Prepare and coordinate employee rosters across residential Children's Services.
• Manage shift vacancies, absences, leave coverage and short-notice changes.
• Ensure staffing allocations meet approved ratios and placement needs.
• Monitor roster compliance with the SCHADS Award and organisational requirements.
• Identify opportunities to reduce avoidable overtime and improve workforce utilisation.
• Review roster and timesheet discrepancies to support payroll processing.
• Communicate roster changes with employees and operational leaders.
• Participate in the organisational on-call roster and respond to urgent staffing requirements.
• Undertake frontline residential support shifts when required.
• Maintain accurate scheduling records and contribute to continuous improvement initiatives.

Skills

Workforce rostering

SCHADS Award

Computer literacy

Communication skills

Time management

On-call readiness

Frontline support

Decision making

Attention to detail

Education

Cert IV CYF

TCI training

Healing Certificate

Blue Card

Job description

Help keep our residential services running safely, efficiently and consistently.

About AbilitiesNQ

AbilitiesNQ is a privately owned North Queensland provider delivering disability support and children's residential care services across Townsville, Cairns and Mackay. We are committed to providing safe, high-quality services that make a meaningful difference in the lives of the people we support.

Help keep our residential services running safely, efficiently and consistently.

About AbilitiesNQ

AbilitiesNQ is a privately owned North Queensland provider delivering disability support and children's residential care services across Townsville, Cairns and Mackay. We are committed to providing safe, high-quality services that make a meaningful difference in the lives of the people we support.

About the Role

We are seeking an organised, proactive and experienced Children's Services Scheduling Officer to coordinate workforce rostering across our residential Children's Services operations.

This role is responsible for ensuring appropriate staffing coverage, maintaining compliant and efficient rosters, responding to staffing changes and supporting accurate timesheet processing.

Working closely with Children's Services Coordinators and operational leaders, you will play a key role in maintaining safe staffing ratios, matching suitable employees to residential placements and minimising unnecessary overtime.

The position also involves participation in an on-call roster, including the capacity to undertake frontline Residential Youth Support Worker duties when required to maintain service continuity.

Key Responsibilities

• Prepare, maintain and coordinate employee rosters across residential Children's Services.
• Manage shift vacancies, employee absences, leave coverage and short-notice roster changes.
• Ensure staffing allocations meet approved residential ratios, employee suitability requirements and placement needs.
• Monitor roster compliance with the SCHADS Award, employment conditions and organisational requirements.
• Identify opportunities to reduce avoidable overtime and improve workforce utilisation.
• Review roster and timesheet discrepancies to support accurate payroll processing.
• Communicate roster changes promptly and professionally with employees and operational leaders.
• Participate in the organisational on-call roster and respond to urgent staffing requirements.
• Undertake frontline residential support shifts when required.
• Maintain accurate scheduling records and contribute to continuous improvement initiatives.

About You

You will bring strong organisational skills, attention to detail and the ability to make sound decisions.

Essential requirements:

• Demonstrated experience in workforce rostering or scheduling, preferably within residential care or community services.
• Knowledge of the SCHADS Award or demonstrated experience applying complex rostering and employment conditions.

• Strong computer literacy and experience using rostering or workforce management systems.
• Excellent communication, problem-solving and time-management skills.
• Ability to manage competing priorities and respond effectively to urgent staffing changes.
• Willingness and ability to participate in an on-call roster and undertake frontline support duties when required.
• Certificate IV in Child, Youth and Family Intervention (Cert IV CYF).
• Therapeutic Crisis Intervention (TCI) training.
• Hope and Healing Certificate.
• Current Working with Children Blue Card.