Scheduling Officer

Community Gateway; Wollongong City Council; Vor Ort; AUD 41.000 - 55.000; Vollzeit

Benefits dieser Stelle

Salary packaging

On-call allowance

Reward and Recognition program

Career pathway opportunities

Supportive environment

Zusammenfassung

Community Gateway in Wollongong, NSW, is seeking a proactive Scheduling Coordinator to roster and place staff across the region. Hours are 2pm–6pm, Monday to Friday with on-call duties.

You will co-ordinate delivery of client supports and services, ensuring quality, customer-focused outcomes and adjusting rosters for absences and client cancellations. Success is measured by efficient rostering with minimal errors and adherence to industrial requirements; join a supportive team aligned to core

Qualifikationen

• Experience with rostering and scheduling processes.
• Knowledge of SCHADS award as it relates to rostering staff.
• Proficiency with Microsoft Office and client management systems.
• Strong communication and interpersonal skills.
• Ability to work autonomously within a team and follow WHS requirements.

Aufgaben

• Coordinate and schedule the delivery of clients’ supports and services.
• Ensure delivery of relevant, quality, customer-focused supports and services.
• Adjust rosters to cover staff absences and client cancellations.
• Maintain efficient rostering practices with minimal errors and compliance to industrial standards.

Kenntnisse

Rostering & scheduling

Customer service

Communication

Teamwork

Microsoft Office

SCHADS award awareness

Work health and safety

Autonomous work

Tools

AlayaCare

Jobbeschreibung

Monday to Friday 2pm - 6pm plus on-call.

Location: Wollongong NSW

• Salary Packaging: Take advantage of our Not-For-Profit Salary Packaging of $15,900 pre annum + $2,659 Meals and Entertainment, increasing your take-home pay
• Participate in the Community Gateway Reward and Recognition Program.
• Work in a supportive and friendly environment with a culture that is aligned to Community Gateway’s core values of integrity, compassion, adaptability, respect and teamwork
• Career Pathway Opportunities: Explore various career pathways within our organisation, providing opportunities for growth and development.
• Rewarding Career: Make a significant difference in the lives of others, contributing to their well-being and overall quality of life.
• On Call Allowance

About the role

This role requires a positive, proactive, highly organised person to work within a dynamic, fast-paced scheduling team. You will be responsible for ensuring our staff are scheduled and placed across the region to support, value and optimise the independence of our clients.

The key function of the role is:

• To coordinate and schedule the delivery of clients’ supports and services.
• To ensure the delivery of relevant, quality and customer focused supports and services to Community Gateway’s clients
• Adjust rosters as needed to give effect to staff absences and client cancellations.

Success in this role is represented by efficient rostering and scheduling practices, including minimum errors and adherence to relevant industrial requirements.

If you are highly organised and someone who thrives on a fast-paced environment, then we want to hear from you!

About you

• We are seeking individuals who exemplify Community Gateways Core values ofintegrity, compassion, respect, teamwork and adaptability.
• Knowledge and understanding of rostering and scheduling processes with low error rates.
• Demonstrated experience using Microsoft Office Suite and Client Management Systems.
• Understanding and awareness of industrial instruments in relation to rostering employees.
• Superior customer service and engagement skills.
• Excellent communication and interpersonal skills.
• This role is Monday to Friday with the requirement to work on- call.
• Ability to work autonomously and within a team environment
• Demonstrated understanding and commitment to work health and safety requirements
• Understanding of the SCHADS award
• Experience using AlayaCare

The successful applicant will need (or be willing to obtain):

Community Gateway is committed to creating an inclusive and safe environment, where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. We are proud to be an equal opportunity employer and welcome applicants who identify as Aboriginal or Torres Strait Islander, with diverse gender identities and sexualities, have a disability, and/or form a culturally and linguistically diverse (CALD) background to apply.