Residential Air Conditioning Service Manager | $120K + Super

Smarter Air; Brisbane; On-site; AUD 108,000 - 132,000; Full time

Benefits offered by this job

Discounted air conditioning for your (

Job summary

Smarter Air in Loganholme, Brisbane, is seeking a Residential Air Conditioning Service Manager to oversee calls, bookings and field technicians. You will coordinate breakdowns, repairs, maintenance and upgrades while maintaining a friendly, professional service.

The role requires deep knowledge of residential air conditioning, proven SimPRO software experience, and strong pricing/quoting skills with a customer‑focused approach.

Qualifications

• Knowledge of residential air conditioning industry.
• Strong communication and customer service skills.
• Experience using service management software (SimPRO) required.

Responsibilities

• Answer calls and look after customers in a friendly, professional manner.
• Book in breakdowns, repairs and maintenance; coordinate days for service technicians.
• Sell upgrades and provide quotes for emergency unit replacements.
• Lead and support field service technicians.

Skills

Customer service

Phone sales

Communication

SimPRO

Tools

SimPRO

Job description

Residential Air Conditioning Service Manager | $120K + Super

Your enquiry is strictly confidential. We never contact your current employer or references without your say-so.

The role

Answer calls and look after customers, with a friendly, professional manner

Book in breakdowns, repairs and maintenance, and keep the service techs' days running smoothly

Sell controls upgrades to customers who want more from their system

Quote emergency unit replacements from time to time

Lead and support our field service technicians

What we are looking for

Detailed knowledge of the residential air conditioning industry

Experience using simPRO (essential)

Confident and competent on a PC

Great communication and customer service, comfortable on the phone and selling upgrades

Confident pricing and quoting a job

Experience in a Service Manager, coordinator, supervisor or senior service role

What you get

A stable full-time role in a modern, local Loganholme office

Discounted air conditioning for your own home

Team days: go-karts, fishing and more

Genuine long-term growth as our residential service division expands